I would urge you all to read this brief example illustrating the proliferation of remote access solutions like GoToAssist in the consulting and technical support occupations. Blind people in these careers must be able to deliver the direct, immediate service facilitated by remote access solutions, which enable the technician to gain secure access to the customer’s computer. At this time, only Serotek’s Remote Incident Manager solution provides an equivalent level of accessibility for the blind. In most cases, use of this solution in leu of an existing service for sighted technicians, such as Citrix GoToAssist, should be considered a “reasonable accomodation” for the purposes of gaining or retaining employment.