Absolutely love this post by Dena on Blind Confidential. Karen and I experience all these issues with air travel. Alas, I am also not sure how the problems can be easily resolved, though her suggestions sure are a great place to start. I wonder just how likely it is that anyone is going to listen until something really discriminatory happens that causes a blind person to become stranded and that person is actually willing to raise enough stink about it to prompt positive changes? See BlindConfidential: Traveling Trials and Tribulations