The Digital Door Is Closing on Disabled Americans: Please Help Us Keep It Open

Imagine you are blind. Your child has a disability. The school district has just posted crucial updates to its website about your son’s Individualized Education Program — his IEP, the legally mandated document that governs every support, accommodation, and service your child is supposed to receive in school. You open the site. Your screen reader — the software that speaks text aloud so you can navigate a world built for sighted people — hits a wall. Images have no descriptions. Forms won’t load. Buttons have no labels. You click again and again, trapped in a digital maze with no exit.

Now imagine learning that your tax dollars paid for that website.

This is not a hypothetical. This is the daily reality for millions of Americans with disabilities. And right now, the federal government is moving to weaken a rule that was specifically designed to end this kind of exclusion.

We are asking you — disabled people, parents, family members, friends, teachers, healthcare workers, religious leaders, and every person of conscience — to take one action: request a virtual meeting with the Office of Information and Regulatory Affairs (OIRA) and tell them to leave the 2024 Title II accessibility rule intact.

Click here to request a meeting.


What Is Happening and Why It Matters

In April 2024, after decades of advocacy by disabled people and their allies, the U.S. Department of Justice finalized a rule under Title II of the Americans with Disabilities Act requiring state and local governments to make their websites and mobile applications accessible to people with disabilities. The technical standard adopted — the Web Content Accessibility Guidelines, version 2.1, Level AA (known as WCAG 2.1 AA) — is an internationally recognized benchmark. For large government entities serving populations of 50,000 or more, the compliance deadline is April 24, 2026.

This rule was hard-won. The DOJ has recognized since at least 2003 that state and local government websites must be accessible under the ADA. The 2024 rule finally put concrete, enforceable teeth into that obligation.

But on February 13, 2026, OIRA — the Office of Information and Regulatory Affairs, an arm of the Office of Management and Budget — published a notice revealing that the Department of Justice had submitted a revised rule to OIRA as an “Interim Final Rule,” or IFR. Unlike a proposed rulemaking, an IFR does not require a public comment period. The public has not been shown what revisions are being proposed. This has never been done before with an accessibility regulation.

The changes could push back or eliminate the April 2026 deadline. They could hollow out other requirements. No one outside the agencies knows yet.

What we do know is this: anyone can request a virtual meeting with OIRA under Executive Order 12866 to explain why the rule matters and should not be changed. The agency is not required to grant a meeting, and a meeting does not guarantee an outcome. But if thousands of people and organizations step forward, their voices will be on the record — and in any future legal challenge to changes in the rule, that record may matter enormously.

The deadline is urgent. The April 24 compliance date for large governments is weeks away.


The Price of Inaccessibility: A Door Slammed in Your Face

When a government website is inaccessible to a blind person, it isn’t a minor inconvenience. It is the digital equivalent of a flight of stairs at the entrance of a government building — it says, without apology, you do not belong here.

Seven out of ten blind people report being unable to access information and services through government websites. Two-thirds of internet transactions initiated by people with vision impairments end in abandonment because the websites they visit are not accessible enough.

Consider what those transactions represent. They are not online shopping. They are applications for Medicaid. They are searches for food assistance. They are registration for school services for disabled children. They are requests for healthcare accommodations. They are the mechanisms through which citizens — including disabled citizens who are fully taxpaying members of their communities — participate in public life.

Inaccessible websites and mobile apps can make it difficult or impossible for people with disabilities to access government services, like ordering mail-in ballots or getting tax information, that are quickly and easily available to other members of the public online. They can keep people with disabilities from joining or fully participating in civic or other community events like town meetings or programs at their child’s school.

The harm is not abstract. During the COVID-19 pandemic, in at least seven states, blind residents said they were unable to register for the vaccine through their state or local governments without help. Phone alternatives, when available, were beset with long hold times and were not available at all hours like websites. “This is outrageous,” declared one disability advocate at the time, noting that blind people were being denied the ability to access something to get vaccinated during a public health emergency.


The Taxpayer Injustice

Here is something that should make every American’s blood boil, regardless of disability status.

The overwhelming majority of state and local government websites — the portals that serve parks departments, public schools, health departments, voting offices, libraries, transit authorities, courts, and social services — are funded by taxpayers. Property taxes. Sales taxes. Income taxes. Every resident pays into the system that builds and maintains these digital public squares.

Blind taxpayers pay these taxes. Deaf taxpayers pay these taxes. People with physical, cognitive, and neurological disabilities pay these taxes. And then, in far too many cases, they are locked out of the very websites and apps their money built.

This is not just bad policy. It is a profound ethical failure. It is taxation without representation. It is saying to an entire class of citizens: you will fund this, but you will not be allowed to use it.

The 2024 rule was an attempt to right this wrong — to ensure that when government spends public money on digital infrastructure, all the public can actually use it. Weakening or delaying this rule is a choice to perpetuate that injustice.


When Inaccessibility Has Real Consequences: Maria’s Story

Maria, a blind mother of two in a mid-sized American city, spent three days trying to access her daughter’s school district website after her daughter — who has a learning disability — was referred for a special education evaluation. The site, like most school district websites of its era, was built without accessibility in mind.

The forms to request records were PDF images — effectively photographs of documents, invisible to a screen reader. The contact directory was a graphic with no text alternative. The link to the district’s special education office was buried in a nested navigation menu that her screen reader could not parse. When she finally found a phone number and called, she was told to visit the website.

Maria’s story is representative. Administrative burdens — including inaccessible and poorly designed websites and complex application processes — cause real, lasting harm to disabled Americans, making it difficult to navigate a system that is supposed to help them cover basic necessities such as food, housing, and medical treatments. For a blind parent trying to advocate for a disabled child in a system that was never built with either of them in mind, the barriers compound each other into something that can feel insurmountable.

Maria eventually got help — from a sighted neighbor who could access the forms on her behalf. But consider what that means. A blind mother, exercising her legal rights on behalf of her disabled child, was forced to surrender her privacy and independence to a third party because a taxpayer-funded website could not do what basic accessibility standards would have required. Her child’s educational rights, her own dignity, and her family’s confidentiality were all casualties of inaccessibility.


When Accessibility Is Won: Angela Fowler’s Story

The story does not have to end in barriers. When accessibility is fought for and won, careers are saved, lives change, and the principle of equal access becomes real rather than rhetorical.

Angela Fowler had worked hard her entire life. She was a longtime member of the National Federation of the Blind, and she had earned a provisional job offer from an insurance carrier — contingent on passing California’s online insurance agent licensing exam. It should have been the next step in a promising career. Instead, it became a wall.

When Fowler sat down to take the state-administered exam, she discovered that the online testing platform used by the California Department of Insurance was completely inaccessible to her screen reader. She could not navigate it. She could not take the test. And when she asked the state to simply make the platform accessible — as California’s own disability access laws required — she was told she would first need to submit her private medical records to justify using a screen reader. Nondisabled applicants were not required to do anything of the sort. The process dragged on. The job offer she had worked toward disappeared.

In 2021, Fowler, joined by a second blind applicant named Miguel Mendez and later the National Federation of the Blind, filed suit against the California Department of Insurance and its testing vendor, PSI Services LLC. The case, Fowler et al. v. PSI Services LLC and California Department of Insurance, was a landmark disability rights action. It argued the obvious: that a state-run licensing examination system must be independently usable by blind applicants who use screen readers — without extra hoops, without burdensome medical documentation requirements, and without segregation from the testing experience available to everyone else.

In August 2024, the case settled. Under the agreement, the California Department of Insurance agreed to no longer require blind or low-vision test-takers who use screen access software to first provide medical documentation. Blind and low-vision test-takers who use screen readers gained access to the same examination scheduling options as those offered to others without disabilities.

NFB President Mark Riccobono called it a meaningful step toward a society that provides equal opportunity to everyone. Attorney Timothy Elder of TRE Legal Practice put it plainly: this case establishes that people who depend on assistive technology should not need a doctor’s note before they can expect an accessibly designed online exam.

Angela Fowler lost the job she had earned. But her fight — her refusal to accept that a government-run system could simply exclude her — ensured that the next blind person who wants to become an insurance agent in California will not face what she faced. That is what accessibility wins look like. That is what is at stake.

The 2024 rule was not asking for perfection. It was asking for a reasonable, internationally recognized standard. It was asking that government — of the people, by the people, for all of the people — actually serve all of the people.


A Word to Every Parent

If you have a disabled child, this message is for you.

You already know what it means to fight for your child in systems that were not built for them. You’ve sat in IEP meetings, argued with insurance companies, driven across town to accessible playgrounds, and spent countless hours researching, advocating, and never giving up.

The 2024 rule was a victory for you and your child. It said: the school district’s website that posts your child’s rights, their services, their calendar, their teacher contacts — that website must be accessible to you, whether you have low vision, blindness, cognitive differences, or any other disability. It said your child deserves parents who can access every digital tool that other parents take for granted.

If that rule is weakened or delayed, it is your child who loses. The IEP portal that you can’t open. The therapy scheduling app that won’t work with your screen reader. The school board meeting you couldn’t participate in because the registration link was broken.

Please. Request a meeting with OIRA. Tell them what your family’s digital access means to you. Tell them that your disabled child deserves parents who can fight for them with the same tools as everyone else.

Request a meeting here.


A Word to Every Friend and Ally

If you have a disabled friend — someone you love, laugh with, and care about — and you call yourself their ally, this is the moment that word is tested.

Disability is not a narrative device. It is not a cause for pity. It is a part of human experience shared by one in four Americans, including people who are brilliant, creative, funny, accomplished, and fully deserving of every digital door that the rest of the world walks through without a second thought.

When your blind friend cannot apply for transit benefits on her phone because the app is inaccessible, she is not experiencing a personal inconvenience. She is experiencing systematic exclusion. When your deaf colleague cannot watch the captionless public health video his county just posted, he is being told — by his own government — that he is not important enough to include.

Allyship means showing up when the stakes are real, not just retweeting hashtags. Requesting a five-minute virtual meeting with a federal regulatory office is one of the lowest-barrier, highest-impact things you can do right now for every disabled person in your life.

Do it because you love them. Do it because they would do it for you.


A Word to Teachers, Educators, and Healthcare Workers

You chose your profession because you believe in the dignity and potential of every person you serve. Every day, you work to ensure that students with disabilities get the education they deserve, that patients with disabilities receive the care they need.

But your work is undermined when the digital tools that are supposed to support it are inaccessible. A teacher of blind students who cannot access the district’s curriculum portal. A school counselor who cannot help a deaf student register for services online. A social worker who cannot guide a disabled client through a state benefits application because the site won’t work with assistive technology.

The 2024 rule would have made these failures less common. Weakening it makes them more so.

You have professional standing. You have community standing. A message from an educator or healthcare provider to OIRA carries weight. Please use it.


A Word to Religious Leaders — and to the Faithful

Every major world religion calls its followers to care for the vulnerable, to remove obstacles from the paths of those who struggle, and to treat all people as beings of sacred worth.

The Hebrew Bible commands, in Leviticus 19:14: “You shall not curse the deaf or place a stumbling block before the blind.” Jewish tradition teaches that stumbling blocks come in many forms — from inaccessible buildings to health care that is harder to access — and that we are obligated to remove them. The Torah repeatedly instructs: “If there be among you a person with needs, you shall not harden your heart, but you shall surely open your hand.” (Deuteronomy 15:7)

The Gospel of Luke records Jesus saying that when you give a feast, you should invite those who cannot repay you — the poor, the crippled, the lame, the blind — “and you will be blessed.” (Luke 14:13–14) In Matthew 25:40, Jesus declares: “Whatever you did for the least of these brothers and sisters of mine, you did for me.” Turning away from the exclusion of disabled people is, in this framework, turning away from Christ himself.

In Islamic teaching, the Prophet Muhammad said: “If you want to find me, find me amongst the weak, because you are not given victory or aid from Allah except by the way that you treat those who are weak and oppressed.” The Quran directly addresses the treatment of blind people: in Surah Abasa (80:1–10), Allah rebukes the Prophet for turning away from a blind man who came seeking knowledge, teaching that every person — regardless of ability — deserves full attention and dignity. A Hadith states: “Cursed is the one who misleads a blind person away from his path” (Sunan Abu Dawud 2594) — understood both as an individual prohibition and a communal warning: a society that does not respect or care for those with special needs will be cursed.

In Buddhist teaching, karuna — compassion — is one of the four divine abodes, a foundational virtue applied without distinction to all beings. The Hindu concept of seva, selfless service, calls the faithful to act on behalf of those who are vulnerable. In the Sikh tradition, sewa — selfless service — is among the highest moral obligations.

If your faith calls you to love your neighbor, then your neighbor includes every blind person who cannot open a government website, every deaf person who cannot watch a public health video without captions, every person with a cognitive disability who cannot navigate a form that was built without them in mind.

Religious leaders: preach this. Organize your congregations. Help your laypeople understand that accessibility is a moral issue, not a technical one. Encourage every member of your community to request a meeting with OIRA. This is the work of faith made concrete.


What You Need to Do Right Now

Requesting a meeting with OIRA is straightforward. Here is how:

  1. Go to this link: https://www.reginfo.gov/public/do/eo/neweomeeting?rin=1190-AA82
  2. Provide your name, email, and phone number. You will receive a confirmation with a link to schedule your virtual meeting.
  3. When prompted, describe what you will present. You do not need legal language. You do not need to be an expert. Write in plain language. You might say things like:
    • How inaccessible government websites have affected you or your family member
    • Why the April 2026 deadline matters and should not be extended
    • What specific government services — parks, schools, libraries, health departments, voting — you depend on and need to be accessible
    • That the DOJ has recognized since 2003 that government websites must be accessible under the ADA, and this rule simply puts concrete standards to a long-standing obligation
    • That many state and local governments are already in compliance with the rule — and that following it has actually helped lower their costs over time
  4. You can request a meeting as an individual or on behalf of an organization. Both matter. The more voices, the stronger the record.
  5. Share this article. Send it to parents, teachers, pastors, imams, rabbis, priests, coaches, neighbors, and friends. Post it on social media. Read it aloud to someone who cannot read it themselves. The power of this moment lies entirely in how many people choose to show up.

The Rule Is Still the Rule — Until It Isn’t

It bears repeating: as of the publication of this article, the 2024 Title II accessibility rule is still in effect. The ADA still requires that state and local government websites and apps be accessible to disabled people. No change has yet been made.

But “not yet” is not “never.” An Interim Final Rule process moves quickly. Changes could come before the April 24 deadline. The window for public voices to be heard is narrow.

We have waited long enough. Disabled people have waited decades for a digital world that includes them. We have watched as every other aspect of public life went online — voting, education, healthcare, civic participation — and watched as too much of it was built without us.

We are not asking for special treatment. We are asking for access to what everyone else already has.

We are asking for the right to open the door.

Please, request your meeting today. For yourself. For your child. For your friend. For your neighbor. For the blind grandmother who cannot access her county health department’s website. For the deaf father who cannot watch the public school board meeting. For every disabled person who has ever stared at a screen that stared back — blank, impassable, indifferent.

This is the moment. The door is still open. Let’s make sure it stays that way.

Request Your OIRA Meeting Now →


Blind Access Journal covers accessibility, disability rights, and assistive technology. We are grateful to disability rights attorney Lainey Feingold, whose legal analysis at lflegal.com provided essential background for this article. We encourage all readers to visit her site for in-depth legal context and additional resources.

The Americans with Disabilities Act continues to require accessible websites and apps regardless of any changes to the 2024 rule. The fight for digital inclusion continues.


Sources

  1. Feingold, Lainey. “Tell the Federal Government Not to Change the Title II Accessibility Regulations.” Law Office of Lainey Feingold, March 2, 2026. https://www.lflegal.com/2026/03/title-ii-action-needed/
  2. Office of Information and Regulatory Affairs (OIRA). “Pending EO 12866 Regulatory Review — RIN 1190-AA82.” Reginfo.gov, February 13, 2026. https://www.reginfo.gov/public/do/eoDetails?rrid=1282112
  3. OIRA Meeting Request Portal — EO 12866 Virtual Meeting Request (RIN 1190-AA82). https://www.reginfo.gov/public/do/eo/neweomeeting?rin=1190-AA82
  4. U.S. Department of Justice. “Accessibility of Web Information and Services of State and Local Government Entities — Final Rule.” Federal Register, April 24, 2024. https://www.federalregister.gov/documents/2024/04/24/2024-07758/accessibility-of-web-information-and-services-of-state-and-local-government-entities
  5. Settlement Agreement: Fowler v. PSIhttps://dralegal.org/wp-content/uploads/2021/11/Settlement-Agreement-Fowler_fully-executed_Accessible.pdf
  6. Web Content Accessibility Guidelines (WCAG) 2.1. World Wide Web Consortium (W3C), June 5, 2018. https://www.w3.org/TR/WCAG21/
  7. The Holy Bible, New International Version. Leviticus 19:14. BibleHub. https://www.biblehub.com/leviticus/19-14.htm
  8. The Holy Bible, New International Version. Deuteronomy 15:7. BibleHub. https://www.biblehub.com/deuteronomy/15-7.htm
  9. The Holy Bible, New International Version. Luke 14:13–14. BibleHub. https://www.biblehub.com/luke/14-13.htm
  10. The Holy Bible, New International Version. Matthew 25:40. BibleHub. https://www.biblehub.com/matthew/25-40.htm
  11. The Quran. Surah Abasa (80:1–10). Quran.com. https://quran.com/80
  12. Hadith. Sunan Abu Dawud 2594: “Cursed is the one who misleads a blind person away from his path.” Sunnah.com. https://sunnah.com/abudawud:2594
  13. Hadith. Narrated by Abu Darda: Prophet Muhammad on seeking victory through the weak and oppressed. Sunan Abu Dawud 2594. Sunnah.com. https://sunnah.com/abudawud:2594
  14. Feingold, Lainey. “Title II Web and Mobile Technical Accessibility Standards: History + Current Status.” Law Office of Lainey Feingold, originally published 2022, updated 2026. https://www.lflegal.com/2022/08/doj-web-regs-announce/

There Should be Compensation and Remediation for the Real Damages Inaccessibility Causes

I just thought I would respond to Chris Hofstader’s excellent article Stop The ADA Trolls.

While I certainly agree we shouldn’t be supporting these accessibility lawsuit trolls, I also do not feel we should be defending companies that have less-than-stellar
accessibility records. If a company has consistently failed to acknowledge accessibility advocacy and act positively to address accessibility concerns,
why shouldn’t we just leave them to be eaten by the wolves?

You see… I believe there are real damages caused by inaccessibility, and I feel we should, actually, consider a more aggressive approach toward companies
that consistently ignore us.

Blind people lose their jobs due to inaccessible software. Blind children miss out on educational opportunities due to inaccessible educational technology used in the classroom. Inaccessible apps in the new sharing economy result in a complete denial of service, which clearly counts as discrimination under the Americans with Disabilities Act here in the United States and other similar laws around the world. There are so many other inexcusable ways blind people are excluded because of inaccessibility. How can we put a stop to this discrimination?

Here’s how I see all this working:

  1. Blind people have been consistently advocating with a company for full inclusion / equal accessibility, but the advocacy has been completely or substantively ignored.
  2. A case is opened and documented with an accessibility advocacy clearinghouse that tracks and reports accessibility advocacy efforts and their results, or lack of effective action.
  3. A letter is sent to the company’s CEO outlining the concerns and clearly asking for equal accessibility.
  4. One or more blind persons file a lawsuit against the offending company asking for equal accessibility and for serious monetary damages, including not only the inaccessibility itself, but also for the emotional distress / pain and suffering it has caused.
  5. The lawfirm filing the suit subpoenas evidence, including the documentation from the case filed in step 2 and the letter sent in step 3.
  6. The process continues, on and on, with company after company, in a systematic and transparent manner, until we, possibly, achieve real results!

That’s right! I think the lawsuits should most certainly be filed, because companies are wrong to continue excluding us, but I think it should all be done
in a clear, above-board manner.

My Proposed Dec. 16 ADA Regulatory Hearing Testimony

I will be testifying on Dec. 16 in Washington D.C. at a Department of Justice hearing on proposed new ADA regulations to expand accessibility requirements for websites, closed captioning, video description, electronic equipment (ATMs, kiosks, payment terminals) and emergency-notification technology.

I will have five minutes to speak. The following is a written copy of my proposed testimony. I welcome all constructive feedback.

I lost my job two years ago because my employer refused to make critical software accessible to me as a blind person. The resulting economic loss converted me from a contributing, tax-paying member of society earning $33,000 annually to a Social Security beneficiary taking $16,000 each year from the system. I am testifying here today to ask you to take necessary steps that will provide decision makers with the guidance necessary to ensure companies, educational institutions, government agencies and all organizations allow full participation by everyone, including people with disabilities.

I believe that, here in the 21st century, whether or not to be accessible to people with disabilities is largely a choice rather than a matter of technical challenge. Companies like Adobe Systems, Apple and Microsoft provide thousands of hours of audio and video tutorials and many more pages of written documentation covering techniques available for using their technologies to create accessible information and software. Non-profit organizations like the Web Accessibility Initiative and Web Accessibility In Mind, and government agencies like the Access Board also deliver useful assistance for making websites and other technologies accessible. The field of available information on accessibility is expanding every day, so why does most technology continue to lock out people with disabilities? What must be done to incentivize decision makers to drive the move toward universal accessibility and inclusion for everyone?

It’s a sad fact that, while a small number of agencies, companies and organizations voluntarily choose to include people with disabilities by implementing accessibility measures, most choose to continue excluding people with disabilities by failing to consider accessibility in the development of new products and by ignoring requests to phase accessibility into existing products and services. One of the purposes of our government is to ensure equality of opportunity for everybody. In that light, I am asking that the Department of Justice enact expanded ADA regulations that guide decision makers to a time and place where all of us can live, learn and work regardless of our disabilities. In other words, I am asking the Department of Justice to draft regulations that result in the most possible accessibility.

Given the depth and breadth of resources and technologies available today to make Web sites accessible, I ask the Department of Justice to require all entities covered under the ADA, including companies, government agencies and organizations of all sizes, to make their Web information and services accessible to people with disabilities by way of standards such as the Web Accessibility Initiative’s Web Content Accessibility Guidelines (WCAG) or Section 508. It makes sense to require accessibility for all brand-new websites as soon as they are put online for public consumption and to allow accessibility to be phased in for existing websites, where the costs and time needed are much greater in cases where accessibility was not a consideration at the beginning of the development process. Accessibility is a choice and, given the availability of resources and technology, I do not believe there should be any permitted alternatives to website accessibility.

In the same way people with disabilities need access to software and websites, we must also be granted the opportunity to use equipment and furniture on terms of equality with people who do not have disabilities. Banks like J.P. Morgan Chase and technology leaders like Apple have proven that equipment including ATMs, computers, MP3 players, smart phones and voting machines can be made accessible. As this equipment, and other technologies like point-of-sale terminals, become the default ways of doing business, I am asking that the Department of Justice enact regulations that will result in the full inclusion of people with disabilities through accessibility without delay. As is the case with websites, I believe it is reasonable for brand-new equipment to be accessible at the time it is manufactured and sold and for accessibility to be phased in as old equipment is replaced with new, accessible versions as they are released to the marketplace.

Imagine what would happen if you lost access to your money. How would you react if you were barred from buying groceries because you couldn’t use the payment terminal? How would you feel if you applied for the job of your dreams, only to find out you couldn’t be hired because you were the only employee who wouldn’t be able to use the office copier, the FAX machine or a critical piece of computer software needed in order to carry out the duties?

I hope the answers to these questions will guide the Department of Justice to enact ADA regulations that mandate accessibility for newly manufactured equipment and phase it in for businesses as they replace old equipment with new models.

Finally, what happens to people with disabilities when our lives depend on access to technology in an emergency? Do our lives hold the same value to society and do we have the same right to save our lives as people without disabilities?

Advocates like myself are testing the answers to those questions right now as we try to get Everbridge, a company that provides emergency notification services to universities and other ADA-covered companies and organizations, to make its website accessible to blind people. If a university uses Everbridge to provide emergency notification to its students, faculty and staff, do blind people have the right to receive the same information at the same time? Sadly, thus far, Everbridge has effectively said “no” by completely ignoring the requests of blind people to make its services accessible.

It’s a sad fact that most businesses, government agencies and organizations continue to believe it is acceptable to ignore the accessibility requests of people with disabilities or to pat them on the head and tell them they’ll get around to it one of these days. The Department of Justice can send a clear message through the ADA regulatory process, that the value of people with disabilities is the same as that of people without disabilities and that they deserve the accessibility necessary to enable the full participation only equal opportunity can provide.

Phoenix Area Dial-A-Ride Fares Increase on July 1, 2009

We have been asked by a Regional Public Transportation Authority (RPTA) official to post the following important announcement concerning fare increases for Dial-A-Ride customers in the greater Phoenix area.

ValleyMetro.org

  • 602.253.5000
  • TTY 602.261.8208

Due to tax revenue shortfalls and increased operating costs, fares will increase on July 1. The new fare structure is designed to maintain transit service at levels that Valley residents need, although service cuts may continue to occur with the ongoing decline in sales tax revenues. Sales taxes provide a majority of the funding for bus and light rail service.

New East Valley ADA Paratransit Fares

EFFECTIVE JULY 1, 2009

QUESTIONS AND ANSWERS

Why have fares increased?

Valley Metro’s funding is based primarily on sales tax revenue. Since people are not buying as much in this economy, sales tax revenues for transit have declined by millions of dollars. At the same time, the cost to provide transit service is continuously rising.

How does this affect Dial-a-Ride fares?

Americans with Disabilities Act (ADA) Paratransit Dial-a-Ride fares must keep pace with the bus/light rail fares. In the East Valley, the ADA Dial-a-Ride fares are $2.50 beginning July 1, 2009 with an increase of $.50 each July 1 thereafter until the ADA fare reaches $3.50. Please note that non-ADA fares for East Valley Dial-a-Ride are not increasing. In Phoenix, ADA Paratransit Dial-a-Ride fares will be two times the local bus fare or $3.50. For seniors and persons with disabilities using non-ADA services, fares are changing as follows: $1.50 to $2.50 for same day/first zone fare and $.50 to $1.50 for same day/each additional zone. For other city Dial-a-Ride fares, please contact your local Dial-a-Ride provider for specific changes to their fares. For your local Dial-a-Ride provider, visit ValleyMetro.org or call 602.253.5000.