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Accessibility Query: Opera Property Management Software

September 2, 2008 • Darrell Shandrow Hilliker

Karen and I have an urgent request for any Blind Access Journal readers who may be knowledgeable about the accessibility of customer relationship management and related enterprise management solutions. Karen’s employer will be switching to a new integrated solution by April of 2009. It is called Opera Property Management System, developed by a company named Micros. The only specific details we have from the IT department are that it is web based and may be developed using Java technology. Any additional details anyone may have would be greatly appreciated.

Categories: accessibility

My First Week Back in the College Classroom

September 2, 2008 • Darrell Shandrow Hilliker

Many of you have doubtless noticed that I haven’t been doing much blogging for quite sometime. Recent entries have primarily comprised redistribution of existing content with little or no additional commentary. There are numerous excuses and explanations for this absence. Some of you know the story, while many do not. In either case, I will spare all of you, my loyal readers, the pity party, doing my best to get back to the business at hand. Though I will quite likely not be blogging at the same rate as I have in the past, I will, at a minimum, endeavor to catch up with some critical topics in the accessibility arena, assistive technology and the online blind community. I most certainly do have some things to say about recent events, such as the Freedom Scientific versus GW Micro lawsuit and the NFB Target web site accessibility settlement. While you wait for my thoughts on these meatier topics, I would like to tell all of you about one of the obstacles that has been keeping me from blogging: my return to college.

Decision

In February of this year, I applied to Benetech as a candidate for the Bookshare.org Volunteer Coordinator position. A long selection process ensued, culminating in a visit to Benetech’s headquarters on April 16. As both a Bookshare subscriber and volunteer, I was excited about the possibility of being able to work with a group of people who shared my passion for accessibility. Alas, it just was not to be… On may 2, I learned that I was not selected. I was incredibly disappointed! In addition to my 13 years of direct experience working with technology, I decided I needed to complete a Bachelor’s degree, primarily for the purpose of increasing my likelihood of being selected for the positions I really wanted to pursue. Entry level technical support positions were just no longer enough.

After consulting many in my innercircle of family and close friends, I applied to the Walter Cronkite School of Journalism and Mass Communication at Arizona State University, where I was accepted in June. Though I knew I would be dealing with considerable challenges holding a full time job as a technical writer while attending ASU on a part time basis, I knew this was the right thing for me to do. It was time to start giving serious consideration to my long-term future, knowing that my current job could not last forever. Unfortunately, I didn’t know just how numbered my days of continued gainful employment really were. On June 12, I learned that SonicWALL, the company for which I had been employed to deliver technical support services on an outsourcing basis for the past five years, would be bringing all their support operations in-house. We would all have to reapply for our jobs with the new company. In early July, I discovered that I would not be getting an offer, and was ultimately laid off on July 18. I believe SonicWALL discriminated against me based on my blindness, owing to the company’s unwillingness to spend approximately one hour of a developer’s time to make its Siebel customer relationship management (CRM) system accessible to me in a “standard interactivity” mode. It is my hope that this matter will eventually be ajudicated in a court of law or settled in a favorable manner. This experience certainly finished off my desire to continue a career directly in the technology industry. It was a final sign of the long past time for me to complete my education to move on!

Preparations

As a student with a significant disability, it was even more critical that I complete certain preparation steps prior to my first day of class on August 26. The most important of these steps included:

  • Enrolling in classes – I chose to start with one history and two journalism courses. Since one of those was a one credit class on English grammar for media writers, the total was only seven credit hours.
  • Registration with the Disability Resource Center – I knew I would need some additional assistance and reasonable accommodations from the university, so completing this step was among my first acts immediately after registering for courses. Regardless of one’s attitude with respect to accommodations, it is always better safe than sorry. Register for DRC, even if you think you may not need their help.
  • Acquiring alternative format textbooks – I acquired a list of all required books and requested assistance from DRC in receiving them in an accessible format. Rightly, it was necessary for me to provide receipts indicating I had purchased the print copies before the alternative format copies were delivered to me via e-mail. Alas, “accessible” does not always mean usable, and I’ll be covering this topic in greater detail later.
  • Paid my tuition and fees – This is rather self-explanatory. Almost $4,000 later, after purchasing books, paying tuition and fees, I was finally all set to begin!

When “Accessible” Does Not Always Mean Usable

It is unfortunate that, when it comes to proactivity, I did not score an A Plus with respect to ensuring the accessibility of my textbooks. When each file arrived, I performed a cursory review and saved it in an appropriate course related folder for later reading at the appropriate time during the semester. I trusted that “accessibility” and “usability” would be equivalent, despite the fact I knew better! How many times have we all run computer programs or visited web sites that were reasonably “accessible” but were so challenging as to be impractical to use on a regular basis without serious additional screen reader customization? Books are no different! Two of my journalism books have serious readability challenges! One contains characters substituted with strange Unicode values, missing text and run-together headings, while the other contains diagrammed sentence examples that are unusable to me in the “accessible” copy! While I am sure I will ultimately find ways to succeed despite these barriers, they do represent examples of the difference between “accessibility” and real usability. As always, any suggestions on how best to improve my situation with these books would be quite welcome and appreciated. The two books in question are as follows:

  • Dynamics of Mass Communication: Media in the Digital Age by Joseph R. Dominick
  • When Words Collide by Lauren Kessler

My Big Week!

As I already stated, I am taking three courses this semester. My history course (HST 109) is online, meeting one of the few outstanding general studies requirements I have yet to complete. The other two courses are specific to my major. The history and principles of journalism (JMC 110) is held at noon on Tuesdays and Thursdays. English grammar for journalists (JMC 194) is held on Friday mornings. These courses are located in the downtown Phoenix campus, where the Cronkite School’s building is located. All my journalism courses will be held in this building. While the Tempe campus of Arizona State University is less than half a mile from my apartment, the downtown Phoenix campus is approximately 10 miles away. Fortunately, there are free intercampus shuttles available to make the trip. I ride three buses each way in order to transport myself to and from the downtown campus. Avoiding excessive listening to headphones or use of my cell phone during these trips, I have been able to socialize effectively with my peers on the shuttles and at the Cronkite building before and after classes. One of my new acquaintances has become a note taker in both my journalism courses. All in all, though a few challenges loom, I see my return to the university classroom after a nine year absence as an unqualified success.

Categories: journalism

GW Micro Response to Freedom Scientific Lawsuit

August 14, 2008 • Darrell Shandrow Hilliker

Fort Wayne, Indiana, August 15, 2008 — GW Micro, Inc., a Fort Wayne, Indiana-based company dedicated to providing high quality adaptive technology solutions for blind and visually impaired individuals, announced today that it has received notice of a patent infringement lawsuit brought by Freedom Scientific, Inc., the self-described “world leader in technology-based solutions for people with visual impairments.” The lawsuit was filed in the United States District Court, Middle District of Florida, alleging infringement of U.S. Patent No. 6,993,707 for a “Document Placemarker.” GW Micro has reviewed the claim and believes it is overreaching and not consistent with what Freedom Scientific told the Patent Office when obtaining its patent. GW Micro intends to defend itself vigorously and expects to prevail in court. “As many of our users know, our screen reader — Window-Eyes — has had the capability of returning to a specific line within a webpage since version 3.1, which was released over nine years ago, well before Freedom Scientific’s alleged invention,” said Dan Weirich, GW Micro’s Corporate President. Weirich went on to note that, “The implication in a recent Freedom Scientific press release that GW Micro is ‘benefiting from [Freedom Scientific’s] investment at no charge’ is simply not accurate nor in line with GW Micro’s tradition of success and fair play.” Finally, Weirich concluded, “We will aggressively defend both our legal position and our place in the assistive technology community.”

Daniel R. Weirich

GW Micro, Inc.

725 Airport North Office Park

Fort Wayne, IN 46825

ph 260-489-3671

www.gwmicro.com

Categories: lawsuit, press release

The State of Arkansas and SAP A.G. Settle Lawsuit, Make the Accessible Choice!

August 13, 2008 • Darrell Shandrow Hilliker

We are happy to report that a 2001 accessibility lawsuit brought against SAP and the state of Arkansas by the National Federation of the Blind has now been settled in favor of the state’s blind employees, who will be granted full accessibility to the state’s ERP system by August of 2009. Read the blog post entitled Arkansas state computer system will be accessible to the blind along with the Computer World article covering the story in the mainstream information technology media.

I posted the following public comment to the Computer World article:

Equal accessibility is a reasonable accommodation under several laws in the United States and other parts of the world. As blind people, we spend thousands of dollars on assistive technology to make computers accessible to us. Our aim isn’t to put anyone out of business or cause anyone an undue burden. We just need and want to participate in the workplace just like everyone else. We must be granted equal access to hardware and software in order to achieve this goal. Accessibility is a meet-you-halfway proposition. Our assistive technology industry works tirelessly to create solutions that make our digital lives accessible. It is now time for the mainstream technology industry to step up to the plate more seriously to meet the other half of this proposition, by ensuring that technology works with screen readers and reasonably accommodates our needs for accessibility.

Approximately three weeks ago, I was laid off my job because SonicWALL refused to make its implementation of the Siebel CRM software accessible. It would have taken only about an hour or so worth of a developer’s time, but SonicWALL made the decision not to accommodate me. The resulting discrimination has turned me from a successfully employed taxpayer to a recipient of Social Security Disability benefits and Unemployment Insurance! I hope other developers of mainstream software and web services will learn a valuable lesson from the settlement of this lawsuit. Make the right choice! Open your eyes and work together with us to ensure a brighter, more accessible future for all your customers and end users, including those of us who happen to be blind or visually impaired!

We ask all of you to take a look at the press release, read the Computer World article and post your own comments in support of equal access to workplace technology for the blind and visually impaired!

Article: Lotus ‘Safe & Sound’ system makes hybrid,electric vehicles audible

August 12, 2008 • Darrell Shandrow Hilliker

We are relieved to learn that a solution now exists to the safety concerns
posed by electric and hybrid vehicles to blind and visually impaired
pedestrians. It is now up to those of us in the blind community to insist on
the implementation of this or a similar solution on all such autos. Now that
a concrete solution is available, we can act to ensure our safety. States
could enact legislation requiring the installation of an audible noise
making device on these vehicles in order to pass DMV inspections. The auto
insurance industry could also require such an installation on a car as a
condition of selling a policy to the driver.
The article entitled Lotus 'Safe & Sound' system makes hybrid, electric
vehicles audible can be found at
www.cnet.com.au/cartech/cars/0,2000438541,339291235,00.htm

Due to the almost silent operation of hybrid and electric vehicles running
on electric power at slow speeds, blind and partially sighted pedestrians
may be at risk while crossing roads or walking through parking lots since
they cannot hear the vehicles as they approach.

Lotus Engineering, a name most commonly associated with lightweight sports
cars, has announced that it has developed a system to synthesise external
sound on electric and hybrid vehicles to make them more audible to
pedestrians and cyclists. A simulation of a real engine sound is used on
Lotus' Safe & Sound
Hybrid technology demonstrator vehicle, making it instantly recognisable
that the vehicle is in motion.

The demonstration vehicle is a Toyota Prius equipped to demonstrate the
sound synthesis application. The solution Lotus has devised is a
re-application and development of its Sound Synthesis technology, a suite of
technologies originally designed to reduce the amount of cabin noise in a
conventional motor vehicle by using active sound cancellation.

An artificial engine sound is played through a waterproof loudspeaker in the
car's nose, compensating for the lack of engine noise emitted by the vehicle
when running on an electric motor. Because it's just a speaker, Lotus can
make any sound they want, but they've stuck to using an existing engine
sound
that makes the vehicle instantly recognisable, with the pitch and frequency
helping to identify its distance and speed. Front-facing speakers mean that
once the vehicle has passed, the sound is no longer heard.

In electric-only vehicles, the system is always on, but for hybrids the
system only operates when the vehicle is using electric power. If the
hybrid's engine starts operating – either at higher speeds, higher throttle
demands, or lower battery levels – the control system automatically stops
the external synthesis.
It is all completely automatic and, according to Lotus, the driver hears
almost none of the additional sound.

Categories: Uncategorized

Window-Eyes 7.0 Beta 2 Is Now Available!

August 7, 2008 • Darrell Shandrow Hilliker

After much anticipation, and following the enormous success of Window-Eyes 7.0 Beta 1, GW Micro is proud to announce the release of Window-Eyes 7.0 Beta 2. Window-Eyes 7.0 Beta 2 offers the latest advancements in screen reading technology, including full Unicode support, new scripting functionality, web browsing enhancements, a new synthesizer, and much more.

The success of Window-Eyes is solely dependent on users like you, who take the time to test out new features and enhancements. Thanks to everyone who participated with Window-Eyes 7.0 Beta 1, we’ve been able to resolve many issues, and implement several features that did not make the first beta. Your continued feedback and support is invaluable, and greatly appreciated

Before installing Window-Eyes 7.0 Beta 2, please note the following:

You must already have an existing copy of either Window-Eyes 6.1 or Window-Eyes 7.0 Beta 1 installed (Retail, Demo, Evaluation, and Payment Plan versions are all supported) before installing Window-Eyes 7.0 Beta 2. The beta install will not work if you are not running a version of Window-Eyes 6.1 or Window-Eyes 7.0 Beta 1. If you are running an earlier version of Window-Eyes, prior to Window-Eyes 6.1, you will either need to upgrade to Window-Eyes 6.1, or uninstall your current version, and install a demonstration copy of Window-Eyes 7.0 Beta 2. Once again, you must be running either Window-Eyes 6.1 or Window-Eyes 7.0 Beta 1 before you can install Window-Eyes 7.0 Beta 2.  If you have 7.0 Beta 1 installed there is no reason to uninstall it.

Read more about all of the features Window-Eyes 7.0 Beta 2 has to offer, and download your copy, at www.gwmicro.com/beta.

Categories: Uncategorized

Seeking New JFW-Employment List Moderator

August 4, 2008 • Darrell Shandrow Hilliker
I have just written the following note to the jfw-employment mailing list:
 
Hello Fellow List Members,
 
I am writing to seek a replacement for me as moderator of this list. Though it continues to be a valuable resource, this list is focused entirely on JAWS. I have shifted my focus away from all Freedom Scientific products, including their screen reader. I haven’t run JAWS once since July 18! Though I will stay on as a member, I wish to relinquish my moderatorship of this list as soon as possible. All offers are welcome to editor@blindaccessjournal.com to take over.
 
Regards,
 
Darrell
Categories: Uncategorized

Freedom Scientific Files Patent Infringement Lawsuit Against GW Micro

July 24, 2008 • Darrell Shandrow Hilliker

We at Blind Access Journal believe it is absolutely critical that everyone in the blind community understand how our assistive technology industry operates, how the competitors operate with respect to one another and how these interactions may impact the extent to which we are able to acquire access to the information and technology available in the world around us. It is to this end that we must, once again, report on another case in which Freedom Scientific is suing one of its competitors. This time, the defendant is GW Micro, makers of Window-Eyes, the second most popular screen reader in the world. In this latest lawsuit, Freedom Scientific claims that GW Micro has violated its patent number 6,993,707 concerning the implementation of support for placemarkers on web pages in Window-Eyes 7.0. Doug has posted an article entitled Do companies really compete on who has the best lawyers? to the GW Micro Blog in response to this lawsuit. We urge everyone to review the text of the complaint below, read Doug’s blog post, make your own judgements and let us know how you believe the connected online blind community should respond. We ask that you understand that this complaint has been acquired at our own expense, and considerable effort and time have been expended in order to provide its content in an accessible format. The text below does not represent an exact replication of the original Federal Court filing.

IN THE UNITED STATES DISTRICT COURT

MIDDLE DISTRICT OF FLORIDA

TAMPA DIVISION

FREEDOM SCIENTIFIC, INC. – Plaintiff

Civil Action No.: 8:08-cv-01365-JDW-TBM Freedom Scientific, Inc. v. GW Micro, Inc.

GW MICRO, INC. – Defendant.

COMPLAINT AND JURY DEMAND

INJUNCTIVE RELIEF SOUGHT

  1. Plaintiff Freedom Scientific, Inc. (“Freedom Scientific”) is a Delaware corporation with its principal place of business in St. Petersburg, Florida.
  2. On information and belief, GW Micro, Inc. (“GW Micro”), is a corporation organized and existing under the laws of the State of Indiana and having a place of business at 725 Airport North Office Park, Fort Wayne, Indiana.
  3. This action arises under the patent laws of the United States, 35 U.S.C. § 101 et seq.
  4. This Court has subject matter jurisdiction under one or more of 28 U.S.C. § 1331 and 28 U.S.C. § 1338(a).
  5. GW Micro has infringed, and is continuing to infringe, Freedom Scientific’s United States patent identified below by making, importing, selling, offering to sell, and/or using within the United States certain computer software.
  6. Count I (Patent Infringement)

  7. Freedom Scientific repeats and realleges the foregoing paragraphs.
  8. Freedom Scientific is the owner of United States Patent No. 6,993,707 (the ‘”707 patent”), issued on January 31, 2006, and has the right to sue on the ‘707 patent. A copy of the ‘707 patent is attached as Exhibit A.
  9. GW Micro has infringed, and is continuing to infringe, the ‘707 patent by making, importing, selling, offering to sell, and/or using within the United States computer software covered by the ‘707 patent.
  10. GW Micro has induced and contributed to infringement by others of the ‘707 patent by causing or aiding others to make, use, import, sell, and/or offer to sell goods covered by the ‘707 patent within the United States.
  11. GW Micro’s infringement of the ‘707 patent is and has been willful, has caused and will continue to cause Freedom Scientific to suffer substantial damages, and has caused and will continue to cause Freedom Scientific to suffer irreparable harm for which there is no adequate remedy at law.

WHEREFORE, Freedom Scientific requests that this Court:

  1. Enter a preliminary and permanent injunction enjoining GW Micro and its affiliates, subsidiaries, officers, directors, employees, agents, representatives, licensees, successors, assigns, and all those acting for any of them or on their behalf, or acting in concert with them, from further infringement of the ‘707 patent;
  2. Award Freedom Scientific compensatory damages, costs, and interest for patent infringement;
  3. Award Freedom Scientific treble damages for the willful infringement of the ‘707 patent;
  4. Award Freedom Scientific its reasonable attorneys’ fees under 35 U.S.C. § 285;and
  5. Award Freedom Scientific such other relief as the Court deems just and proper.

JURY DEMAND

Freedom Scientific demands a trial by jury on all issues so triable.

Respectfully submitted, FREEDOM SCIENTIFIC, INC.

Dated: July 15,2008

Case Summary and Attorneys from Court Filing

8:08-cv-01365-JDW-TBM Freedom Scientific, Inc. v. GW Micro, Inc.

James D. Whittemore, presiding

Thomas B. McCoun III, referral

Date filed: 07/15/2008

Date of last filing: 07/21/2008

Office: Tampa

Filed: 07/15/2008

Jury Demand: Plaintiff

Nature of Suit: 830

Cause: 35:145 Patent Infringement

Jurisdiction: Federal Question

County: Pinellas

Origin: 1

Plaintiff: Freedom Scientific, Inc.

represented by: Michael John Colitz, III

Phone: 813/227-6598

Fax: 813/229-0134

Email: michael.colitz@hklaw.com

Plaintiff: Freedom Scientific, Inc.

represented by: Matthew B. Lowrie

Phone: 617/395-7000

Plaintiff: Freedom Scientific, Inc.

represented by: Aaron W. Moore

Phone: 617/395-7000

Email: amoore@11-a.com

Plaintiff: Freedom Scientific, Inc.

represented by: Woodrow Heath Pollack

Phone: 813/227-8500

Email: woodrow.pollack@hklaw.com

Defendant: GW Micro, Inc.

Categories: Uncategorized

Changes Afoot on Main Menu

July 14, 2008 • Darrell Shandrow Hilliker

The following note has been posted to ACB Radio public mailing lists by
Chrissie Cochrane, the station's managing director. I appreciate her good
words below. You can all be sure that, from time to time, we will be
providing content and making guest appearances on the show as we are able.

Hi Folks

It is with considerable regret that I have to announce that both Jeff Bishop
and Darrell shandrow are relinquishing both their production and hosting of
the now famous Main Menu show due to a steep increase in their other work
commitments. The first thing I want to do is thank both of them for their
hard work in both producing and hosting the show which has gone from
strength to strength during their tenure.

I am also open to offers for anyone who is willing to take on the task of
hosting and/or preparing this prestigious show. We need people who have a
good grounding in access technology, and a knowledge of streaming on the
internet. If people are interested, and have the time and the inclination
to take on this work, please write to me at chrissie@acbradio.org. I am
very open to ideas for any changes anyone may have to the format of the
show, after all, these things do not necessarily have to stay the same from
year to year, so as I say, if you are interested in either hosting the show,
or wish to be involved in its production, please write to me at
chrissie@acbradio.org.

This is a chance for someone to make a name for themselves in the access
technology field, as during Jeff and Darrell's time with the show, the
listener figures have been increasing steadily, but don't let that put you
off. Of course they will be a hard double act to follow though I'm sure
there are people out there who have ideas and would like to see them put
into reality.

So, if you're interested, please write to me at chrissie@acbradio.org and
let's start yet another era of first-class Main Menu shows.

Chrissie

Categories: Uncategorized

Coming up on Main Menu for the week of July 16 – The Icon and Our Panel of Experts

July 13, 2008 • Darrell Shandrow Hilliker
Hello Everyone,
 
Coming up on this week’s Main Menu Live, we bring you two hours of brand new content. In the first hour, Marc Mulcahy from LevelStar tells us all about the Icon accessible pocket mobile manager and portable notetaker. We welcome your questions by e-mail to mainmenu@acbradio.org prior to the broadcast, or by way of calls and MSN (Windows Live Messenger) chats during the show. In the second hour, we bring you our panel of experts to discuss all things technology from a blindness perspective with emphasis on the recently concluded summer conventions. On this show, Jeff and I will be joined by Don Barrett, Randy Knapp, Debbie Hazelton and Caroline Congdon.
 
Jeff and I would also like to let all of you know that this episode represents our final appearances as host and co-host of Main Menu. We’re all going to connect and have a great time, so this is the show you will not want to miss!
 
Here is how to participate in the show:
The number to call into the show is 866-400-5333.
You may email your questions to: mainmenu@acbradio.org
You may also interact with the show via MSN (Windows Live) Messenger. The MSN Messenger ID to add is: mainmenu@acbradio.org
 
Would you like to interact with a group of Main Menu listeners about the topics heard on Main Menu and Main Menu Live? You can do this by joining the Main Menu Friends email list. The address to subscribe is: main-menu-subscribe@googlegroups.com
Come join an already lively group of users.
 
Would you like to subscribe to podcast feeds for Main Menu and Main Menu Live? The RSS feeds to add to your podcatching application are:
Main Menu – http://www.acbradio.org/podcasts/mainmenu
Main Menu Live – http://www.acbradio.org/podcasts/mainmenulive
 
For this next week, only the Main Menu Live podcast feed will be updated.
 
Main Menu can be heard on Tuesday evenings at 9:00 Eastern, 6:00 Pacific, and at 1 universal (GMT) on Wednesday mornings on the ACB Radio Main Stream channel.
Follow this link to listen to the show:
http://www.acbradio.org/pweb/index.php?module=pagemaster&PAGE_user_op=view_page&PAGE_id=8
 
Our best wishes to all our loyal Main Menu listeners,
 
Jeff Bishop and Darrell Shandrow
The Main Menu Production Team
Categories: Uncategorized