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Demonstration: Guide Accessifies the Addition of Components to Salesforce Experience Cloud Site Pages

October 13, 2025 • Darrell Hilliker

At the intersection of the Salesforce ecosystem and the accessibility community, it has been long known that Experience Builder contains task-blocking accessibility issues that hold many disabled people back from being able to perform important job duties including site administration and content management. While the company continues efforts to improve the accessibility of Experience Builder, disabled administrators, content managers and site developers who rely on keyboard-only navigation and screen readers are finding ways to work around barriers thanks to new tools based on artificial intelligence (AI).

A new AI-powered Windows app called Guide accepts a user’s prompt and performs all the mouse clicks, double clicks, right clicks, drags, drops and other similar actions required to get work done with inaccessible apps that would otherwise represent insurmountable barriers locking disabled people out of education and employment.

Users of this tool have found they are able to click the inaccessible attestation checkboxes for agreeing to privacy policies and terms of service found on many forms, select options from inaccessible dropdown controls and even drag and drop components on to canvases in builder apps that are not designed with affordances for keyboard-only navigation.

One such app is the Experience Builder Salesforce administrators and developers use to create and manage Experience Cloud sites. The lack of keyboard alternatives in many functions of this web app means that blind people, people with physical disabilities affecting their hand movements and others who use alternative pointing devices, keyboards, screen readers and other assistive technologies can easily find themselves locked out of job opportunities when they cannot perform such basic functions as adding and rearranging components on a page canvas. Now in comes Guide, which can manipulate the mouse pointer to accessify these types of tasks based on the user’s plain-language prompt. Want to add a component to a canvas in an inaccessible builder? Just press Guide’s keyboard shortcut, enter a prompt such as “Please drag the headline component to the content section of the page canvas,” and listen as Guide gets the job done while explaining its reasoning and describing its actions along the way. Does this seem unbelievable? Well, stay tuned for a demonstration of this new reality in which we find ourselves and prepare to have your mind blown.

Now its time to accept the challenge. Please watch the demo video and think about how AI-powered assistive technologies like Guide might change the game. Do software designers and developers still need to build for accessibility, or is it becoming acceptable for them to foist the problem on to AI tools? Who pays for these tools, not only in monetary terms but also in other costs such as cognitive load? What sort of middle ground might exist where product owners, designers and developers still do the right accessible thing while assistive technologies themselves incorporate more and more advanced features?

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Blind Video Experiment – Standing on a Street Corner – Take 2

October 19, 2010 • Darrell Shandrow Hilliker

I have implemented some useful feedback I received Tuesday morning, and this second take from the same street corner is the result. The iPhone was oriented in landscape mode and I took care to pan more slowly by moving my hips and shoulders while keeping my feet still. Additional feedback is now requested. The next video will be completely different.

Categories: iPhone, video
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Resolving the "Click to Run ActiveX Control" Error in Internet Explorer 7.0 When Playing Audio on Web Sites

July 15, 2007 • Darrell Shandrow Hilliker

For quite some time now, I have been experiencing the annoying “Click to run ActiveX control” error message when playing audio from various web sites, including those providing audio CAPTCHA alternatives. In some cases, the browser would crash completely after pressing the OK button. An example of a page that can cause the issue is the FormShield audio CAPTCHA demonstration. Thanks to Jeff Bishop for finding and resolving this rather frustrating issue. Follow these steps to reset Internet Explorer to its factory defaults, associate all media types to Windows Media Player and reconfigure your desired media player.

Reset Internet Explorer

Warning: Resetting Internet Explorer returns it to original factory defaults, deletes all temporary files and disables browser add-ons. Though resetting Internet Explorer is recommended to assure full resolution of media and other browser issues, you may wish to skip this first step to see if you can resolve the issue without performing a full browser reset. Follow these steps to reset Internet Explorer to its factory default configuration:

  1. Open Internet Explorer.
  2. Press Alt+T to open the Tools menu.
  3. Press o to open the Internet Options dialogue.
  4. Press Shift+Tab to move to the list of Internet Explorer tabs, then press End to navigate to the Advanced page.
  5. Press Shift+Tab to move to the Reset… button and press Enter to begin the process of disabling add-ons and completely resetting the browser to its factory defaults.
  6. Follow the confirmation prompt by pressing Tab to another Reset button and pressing enter.
  7. Press Tab to move to the Close button and press Enter.
  8. Press OK to restart Internet Explorer.
  9. It is necessary to reconfigure Internet Explorer’s accessibility settings. Press Alt+T followed by o to return to the Internet Options dialogue.
  10. Press Shift+Tab to move to the list of Internet Explorer tabs, then press End to navigate to the Advanced page.
  11. Press Tab to navigate into the Settings tree view.
  12. Press down arrow to navigate to the “Always expand ALT text for images” checkbox and press the space bar to activate this setting.
  13. Press down arrow to navigate to the “Move system caret with focus/selection changes” checkbox and press the space bar to activate this setting.
  14. Press Shift+Tab twice to navigate to the Apply button and press the space bar.
  15. Press Shift+Tab twice to navigate to the OK button and press enter.

Configure Windows Media Player as the Default for all File Types

  1. Press Windows Key +M to minimize all applications and focus on the desktop. If Windows Media Player is not found on the desktop, press the Start button, select All Programs and choose Windows Media Player.
  2. Arrow to Windows Media Player and press Enter to open the application.
  3. Press Alt+T to pull down the Tools menu.
  4. Press o to open the Options dialogue.
  5. Press Control+Shift+Tab three times to navigate to the File Types page.
  6. Press Tab to navigate to the Select All button and press enter.
  7. Tab to OK and press enter.
  8. Press Alt+F4 to close Windows Media Player.

Reconfigure File Type Associations on the Desired Media Player

If you do not use Windows Media Player exclusively, it will now be necessary to reconfigure the associations in your preferred player. For example, follow these steps to select all file types in Winamp:

  1. If you are not already on the desktop, press Windows Key+M to minimize all application windows and return focus to that location.
  2. Arrow to Winamp and press Enter to open the application.
  3. Press Control+P to open Winamp’s preferences dialogue.
  4. Press down arrow until you reach File Types. These options are found under the General Preferences branch of the tree view.
  5. Press tab until you reach the All button and press the space bar. This selects all audio and video file types for association to Winamp.
  6. Press Shift+Tab until you reach the Close button and press enter to dismiss the preferences dialogue.

After making these changes, you should find that audio CAPTCHAs and other web sites that play inline audio and video content will function properly without presenting the “Click to run ActiveX control” error message or crashing the browser.

Categories: CAPTCHA, tips, video
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