Blind Access Journal

TypeKey is an authentication service for blogs and other similar web based services. As is the case with most Internet resources these days, the service requires the passing of an inaccessible visual verification test in order to be able to participate. After doing some research on their web site, I was able to request assistance with the registration process to get signed up with an account. Check out the correspondence below and feel free to provide feedback.

Sent: Wednesday, September 21, 2005 7:53 PM

To: TypeKey Authentication Service

Subject: TypeKey Registration Problem

name: Darrell Shandrow

comments: Your inaccessible visual verification scheme
prohibits me from signing up as a blind person.
Please help me create an account and do something about the
inaccessibility of the visual verification as it currently
does harm to blind people in its current, visual only, form.
I look forward to a prompt response; while sighted people are
allowed instant registration, I must wait days simply because
I am physically unable to see.

The following positive response offering assistance was received approximately 16 hours after my initial request.

Sent: Thursday, September 22, 2005 12:11 PM

Subject: RE: TypeKey Registration Problem

Hi Darrell,

I will be happy to set up an account for you, if you will provide me
with the following information for the account setup:

• Login Name
• Password
• Email Address
• Public Name

Please note that my manual registration will complete only step one of
the process. You will still need to confirm the registration yourself
using the link which will be sent out via email to the address you
provide.

By providing the information to me and confirming the registration you
are agreeing to the TypeKey Terms of Service (
https://www.typekey.com/tos/ ).

Thank you,

Melissa

Six Apart Technical Services

At 9:30 PM on September 22, I responded with the desired account information.

I received the following confirmation of account creation 14 and a half hours later.

Sent: Friday, September 23, 2005 1:50 PM

Subject: RE: TypeKey Registration Problem

Hi, Darrell! I’ve created your account for you, so once you confirm
your e-mail address you should be all set. Please let us know if you need anything else.

Have a nice weekend!

Kindest Regards,

Kymberlie

Technical Services

Six Apart, Ltd.

After completing the rest of the process, which was accessible, I confirmed that I was, in fact, able to activate and access my new account. This unnecessarily manual and time consuming process prompted me to write the following message in response to Kimberly.

Sent: Friday, September 23, 2005 8:06 PM

To: TypeKey Authentication Service

Subject: Re: TypeKey Registration Problem

Hi Kimberlie,

Though I most certainly appreciate your assistance, please forward to
your management that the blind community does not consider the current
arrangement to be ultimately acceptable from an accessibility point of
view.
At a minimum, there should be a link during the account creation process
giving information on what to do if you’re blind. Better, there ought
to be an audio version of this code available.

I received this response from Laura in appreciation for my feedback and sincerely hope it will lead to positive changes and correct action on this company’s part with respect to people whom happen to be blind or visually impaired.

Hi Darrell,

Thanks for sharing your thoughts with us. We appreciate knowing how we
can make our services more accessible and work better for our customers
and we value your feedback for future enhancements to the TypeKey
service.

Please let us know if you need any further assistance.

Thanks,

Laura

Six Apart Technical Services

Though the account was ultimately created and the assistance from the technical support staff was appreciated, the point remains that a process that requires five minutes or less for a sighted person to complete was artificially turned into a 31 hour process for me simply due to the presence of a verification test that allows passage only for human beings whom happen to possess the physical ability to use their eyes. I will be writing one more note to the TypeKey folks pointing to this article and asking that they keep me updated as to their progress on making their visual verification scheme accessible.

Shownotes

If you are a blind person living in the target zone for Hurricane Rita, it is absolutely critical that you be proactive about evacuation! If you are having trouble leaving, here are some ideas:

1. Get a ride out of the area from a colleague, friend, neighbor or relative.
2. Take a cab, city bus or possibly paratransit service to the Greyhound station or another form of longer distance transportation out of the area.
3. Call the nonemergency telephone number of your local fire or police department for assistance.
4. If all else fails, call 911!

The preparedness and safety of ourselves and our families is all up to us. Leaving this to others is a terrible idea as we will most likely be forgotten in the shuffle as the evacuation process continues for those who are fully able to fend for themselves using their own automobiles to drive away from the area. Don’t put yourselves at unnecessary risk by staying behind. Be proactive! Get out if that has been deemed necessary by the authorities in your area.

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Ancestor

Action packed podcast novel by Scott Sigler. The CIA is racing against time to stop mad scientists from placing the world at risk through genetic engineering experimentation. Not child or work safe.

EarthCore

Action packed science fiction thriller by Scott Sigler. Amazing and deadly discoveries await as EarthCore begins to mine for platinum in the mountains of Southern Utah. Not child or work safe.

The Pocket And The Pendant

High adventure family friendly novel for everyone by Mark Jeffrey. What happens when time stops for all but a select few?

Podio Books

Introduction and links to podcast books.

K1000

Kurzweil K1000 scanning, reading and OCR software for use by the blind to gain access to electronic and printed information.

Tom Clancy FAQ

All about the world of books written and inspired by Tom Clancy.

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The Iriver IFP series players begin to exhibit some strange behaviors when battery voltage goes low, including an inability to record and failure to backlight the LCD while continuing to play MP3 files without difficulty.

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I just received a desperate cry for help from a friend who lost access to her Outlook Express inbox after allowing the program to compact her mail. Check out this excellent article covering the issue and how it may be resolved.

Shownotes

Help Blind Katrina Victims

The National Federation of the Blind of Louisiana is accepting donations for use in assisting blind victims of the recent Hurricane Katrina disaster. Thanks to Don for this excellent information.

Don’s Excellent Feedback

Darrell. As a sighted individual with a special interest in accessibility, I’ve become a regular reader of Blind Access Journal and a fan of your podcasts in particular. You’ve asked twice, now, for feedback regarding your “pod chats,” first from Tucson and now your 9/11 tribute. So, here’s mine. I think they’re great – Karen brings a whole new dimension to the blog; and by including topics that may at first seem to be outside the scope of your mission statement, you’re actually enhancing your message. Sometimes I feel like a voyeur, listening in on a private conversation; but more often I feel like an invited guest, privileged to have a better sense of you as a couple, not merely trying to cope with inflexible bus schedules and inaccessible software, but enjoying friends, sharing music, talking politics. You know. life! Darrell, you’re an inspirational advocate for accessibility. Karen, I think you complement that advocacy in a very genuine way. Your “chats” bring a deeper meaning to accessibility because you’re making yourselves more accessible – as human beings – to readers like me. And that’s the point. isn’t it? I’d like to discuss this with you further in the future, but please keep up the good work. We’re listening .we’re reading .we’re getting the message.

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You’ll be surprised and possibly shocked at everything that happens during this fun and interesting podcast as I visit the ATM and take a slightly different route to work while wondering aloud about the fate of the blind and others with disabilities in the areas affected by the Hurricane Katrina disaster.

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Yet another component of my job has become inaccessible due to the failure of a piece of mainstream software, in this case an extremely large HTML table data structure, to be usable with the two most widely implemented screen readers: JAWS and Window-Eyes. There are potentially negative and serious consequences in store for me as a result of all this ongoing inaccessibility. Of course, as we blind people are largely off the radar screen of the technology industry, this scenario of inaccessibility at work is growing exponentially. Our ability to participate in employment will bleed away from us if we’re unable to find ways to constructively address issues of technology access. Listen to this podcast for details.

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Listen to our fourth anniversary 9/11 tribute chat.

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Check out more of my thoughts on the absolutely critical nature of the need for equal accessibility.

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