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Listening to Braille

January 2, 2010 • Darrell Shandrow Hilliker

In the summer of 2009, I was interviewed by Rachel Aviv, a reporter with the New York Times, for a story about Braille literacy. The following in-depth article, published on Dec. 30, contains quotes from me and represents the culmination of a great deal of interesting research on the subject. A plain-text copy of the article has been reproduced below for the purpose of making the material as accessible as possible to all readers.

Listening to Braille

Published: December 30, 2009

AT 4 O’CLOCK each morning, Laura J. Sloate begins her daily reading. She calls a phone service that reads newspapers aloud in a synthetic voice, and she listens to The Wall Street Journal at 300 words a minute, which is nearly twice the average pace of speech. Later, an assistant reads The Financial Times to her while she uses her computer’s text-to-speech system to play The Economist aloud. She devotes one ear to the paper and the other to the magazine. The managing director of a Wall Street investment management firm, Sloate has been blind since age 6, and although she reads constantly, poring over the news and the economic reports for several hours every morning, she does not use Braille. “Knowledge goes from my ears to my brain, not from my finger to my brain,” she says. As a child she learned how the letters of the alphabet sounded, not how they appeared or felt on the page. She doesn’t think of a comma in terms of its written form but rather as “a stop on the way before continuing.” This, she says, is the future of reading for the blind. “Literacy evolves,” she told me. “When Braille was invented, in the 19th century, we had nothing else. We didn’t even have radio. At that time, blindness was a disability. Now it’s just a minor, minor impairment.”

A few decades ago, commentators predicted that the electronic age would create a postliterate generation as new forms of media eclipsed the written word. Marshall McLuhan claimed that Western culture would return to the “tribal and oral pattern.” But the decline of written language has become a reality for only the blind. Although Sloate does regret not spending more time learning to spell in her youth — she writes by dictation — she says she thinks that using Braille would have only isolated her from her sighted peers. “It’s an arcane means of communication, which for the most part should be abolished,” she told me. “It’s just not needed today.”

Braille books are expensive and cumbersome, requiring reams of thick, oversize paper. The National Braille Press, an 83-year-old publishing house in Boston, printed the Harry Potter series on its Heidelberg cylinder; the final product was 56 volumes, each nearly a foot tall. Because a single textbook can cost more than $1,000 and there’s a shortage of Braille teachers in public schools, visually impaired students often read using MP3 players, audiobooks and computer-screen-reading software.

A report released last year by the National Federation of the Blind, an advocacy group with 50,000 members, said that less than 10 percent of the 1.3 million legally blind Americans read Braille. Whereas roughly half of all blind children learned Braille in the 1950s, today that number is as low as 1 in 10, according to the report. The figures are controversial because there is debate about when a child with residual vision has “too much sight” for Braille and because the causes of blindness have changed over the decades — in recent years more blind children have multiple disabilities, because of premature births. It is clear, though, that Braille literacy has been waning for some time, even among the most intellectually capable, and the report has inspired a fervent movement to change the way blind people read. “What we’re finding are students who are very smart, very verbally able — and illiterate,” Jim Marks, a board member for the past five years of the Association on Higher Education and Disability, told me. “We stopped teaching our nation’s blind children how to read and write. We put a tape player, then a computer, on their desks. Now their writing is phonetic and butchered. They never got to learn the beauty and shape and structure of language.”

For much of the past century, blind children attended residential institutions where they learned to read by touching the words. Today, visually impaired children can be well versed in literature without knowing how to read; computer-screen-reading software will even break down each word and read the individual letters aloud. Literacy has become much harder to define, even for educators.

“If all you have in the world is what you hear people say, then your mind is limited,” Darrell Shandrow, who runs a blog called Blind Access Journal, told me. “You need written symbols to organize your mind. If you can’t feel or see the word, what does it mean? The substance is gone.” Like many Braille readers, Shandrow says that new computers, which form a single line of Braille cells at a time, will revive the code of bumps, but these devices are still extremely costly and not yet widely used. Shandrow views the decline in Braille literacy as a sign of regression, not progress: “This is like going back to the 1400s, before Gutenberg’s printing press came on the scene,” he said. “Only the scholars and monks knew how to read and write. And then there were the illiterate masses, the peasants.”

UNTIL THE 19TH CENTURY, blind people were confined to an oral culture. Some tried to read letters carved in wood or wax, formed by wire or outlined in felt with pins. Dissatisfied with such makeshift methods, Louis Braille, a student at the Royal Institute for Blind Youth in Paris, began studying a cipher language of bumps, called night writing, developed by a French Army officer so soldiers could send messages in the dark. Braille modified the code so that it could be read more efficiently — each letter or punctuation symbol is represented by a pattern of one to six dots on a matrix of three rows and two columns — and added abbreviations for commonly used words like “knowledge,” “people” and “Lord.” Endowed with a reliable method of written communication for the first time in history, blind people had a significant rise in social status, and Louis Braille was embraced as a kind of liberator and spiritual savior. With his “godlike courage,” Helen Keller wrote, Braille built a “firm stairway for millions of sense-crippled human beings to climb from hopeless darkness to the Mind Eternal.”

At the time, blindness was viewed not just as the absence of sight but also as a condition that created a separate kind of species, more innocent and malleable, not fully formed. Some scholars said that blind people spoke a different sort of language, disconnected from visual experience. In his 1933 book, “The Blind in School and Society,” the psychologist Thomas Cutsforth, who lost his sight at age 11, warned that students who were too rapidly assimilated into the sighted world would become lost in “verbal unreality.” At some residential schools, teachers avoided words that referenced color or light because, they said, students might stretch the meanings beyond sense. These theories have since been discredited, and studies have shown that blind children as young as 4 understand the difference in meaning between words like “look,” “touch” and “see.” And yet Cutsforth was not entirely misguided in his argument that sensory deprivation restructures the mind. In the 1990s, a series of brain-imaging studies revealed that the visual cortices of the blind are not rendered useless, as previously assumed. When test subjects swept their fingers over a line of Braille, they showed intense activation in the parts of the brain that typically process visual input.

These imaging studies have been cited by some educators as proof that Braille is essential for blind children’s cognitive development, as the visual cortex takes more than 20 percent of the brain. Given the brain’s plasticity, it is difficult to make the argument that one kind of reading — whether the information is absorbed by ear, finger or retina — is inherently better than another, at least with regard to cognitive function. The architecture of the brain is not fixed, and without images to process, the visual cortex can reorganize for new functions. A 2003 study in Nature Neuroscience found that blind subjects consistently surpassed sighted ones on tests of verbal memory, and their superior performance was caused, the authors suggested, by the extra processing that took place in the visual regions of their brains.

Learning to read is so entwined in the normal course of child development that it is easy to assume that our brains are naturally wired for print literacy. But humans have been reading for fewer than 6,000 years (and literacy has been widespread for no more than a century and a half). The activity of reading itself alters the anatomy of the brain. In a report released in 2009 in the journal Nature, the neuroscientist Manuel Carreiras studies illiterate former guerrillas in Colombia who, after years of combat, had abandoned their weapons, left the jungle and rejoined civilization. Carreiras compares 20 adults who had recently completed a literacy program with 22 people who had not yet begun it. In M.R.I. scans of their brains, the newly literate subjects showed more gray matter in their angular gyri, an area crucial for language processing, and more white matter in part of the corpus callosum, which links the two hemispheres. Deficiencies in these regions were previously observed in dyslexics, and the study suggests that those brain patterns weren’t the cause of their illiteracy, as had been hypothesized, but a result.

There is no doubt that literacy changes brain circuitry, but how this reorganization affects our capacity for language is still a matter of debate. In moving from written to spoken language, the greatest consequences for blind people may not be cognitive but cultural — a loss much harder to avoid. In one of the few studies of blind people’s prose, Doug Brent, a professor of communication at the University of Calgary, and his wife, Diana Brent, a teacher of visually impaired students, analyzed stories by students who didn’t use Braille but rather composed on a regular keyboard and edited by listening to their words played aloud. One 16-year-old wrote a fictional story about a character named Mark who had “sleep bombs”:

He looked in the house windo that was his da windo his dad was walking around with a mask on he took it off he opend the windo and fell on his bed sleeping mark took two bombs and tosed them in the windo the popt his dad lept up but before he could grab the mask it explodedhe fell down asleep.

In describing this story and others like it, the Brents invoked the literary scholar Walter Ong, who argued that members of literate societies think differently than members of oral societies. The act of writing, Ong said — the ability to revisit your ideas and, in the process, refine them — transformed the shape of thought. The Brents characterized the writing of many audio-only readers as disorganized, “as if all of their ideas are crammed into a container, shaken and thrown randomly onto a sheet of paper like dice onto a table.” The beginnings and endings of sentences seem arbitrary, one thought emerging in the midst of another with a kind of breathless energy. The authors concluded, “It just doesn’t seem to reflect the qualities of organized sequence and complex thought that we value in a literate society.”

OUR DEFINITION of a literate society inevitably shifts as our tools for reading and writing evolve, but the brief history of literacy for blind people makes the prospect of change particularly fraught. Since the 1820s, when Louis Braille invented his writing system — so that blind people would no longer be “despised or patronized by condescending sighted people,” as he put it — there has always been, among blind people, a political and even moral dimension to learning to read. Braille is viewed by many as a mark of independence, a sign that blind people have moved away from an oral culture seen as primitive and isolating. In recent years, however, this narrative has been complicated. Schoolchildren in developed countries, like the U.S. and Britain, are now thought to have lower Braille literacy than those in developing ones, like Indonesia and Botswana, where there are few alternatives to Braille. Tim Connell, the managing director of an assistive-technology company in Australia, told me that he has heard this described as “one of the advantages of being poor.”

Braille readers do not deny that new reading technology has been transformative, but Braille looms so large in the mythology of blindness that it has assumed a kind of talismanic status. Those who have residual vision and still try to read print — very slowly or by holding the page an inch or two from their faces — are generally frowned upon by the National Federation of the Blind, which fashions itself as the leader of a civil rights movement for the blind. Its president, Marc Maurer, a voracious reader, compares Louis Braille to Abraham Lincoln. At the annual convention for the federation, held at a Detroit Marriott last July, I heard the mantra “listening is not literacy” repeated everywhere, from panels on the Braille crisis to conversations among middle-school girls. Horror stories circulating around the convention featured children who don’t know what a paragraph is or why we capitalize letters or that “happily ever after” is made up of three separate words.

Declaring your own illiteracy seemed to be a rite of passage. A vice president of the federation, Fredric Schroeder, served as commissioner of the Rehabilitation Services Administration under President Clinton and relies primarily on audio technologies. He was openly repentant about his lack of reading skills. “I am now over 50 years old, and it wasn’t until two months ago that I realized that ‘dissent,’ to disagree, is different than ‘descent,’ to lower something,” he told me. “I’m functionally illiterate. People say, ‘Oh, no, you’re not.’ Yes, I am. I’m sorry about it, but I’m not embarrassed to admit it.”

While people like Laura Sloate or the governor of New York, David A. Paterson, who also reads by listening, may be able to achieve without the help of Braille, their success requires accommodations that many cannot afford. Like Sloate, Paterson dictates his memos, and his staff members select pertinent newspaper articles for him and read them aloud on his voice mail every morning. (He calls himself “overassimilated” and told me that as a child he was “mainstreamed so much that I psychologically got the message that I’m not really supposed to be blind.”) Among people with fewer resources, Braille-readers tend to form the blind elite, in part because it is more plausible for a blind person to find work doing intellectual rather than manual labor.

A 1996 study showed that of a sample of visually impaired adults, those who learned Braille as children were more than twice as likely to be employed as those who had not. At the convention this statistic was frequently cited with pride, so much so that those who didn’t know Braille were sometimes made to feel like outsiders. “There is definitely a sense of peer pressure from the older guard,” James Brown, a 35-year-old who reads using text-to-speech software, told me. “If we could live in our own little Braille world, then that’d be perfect,” he added. “But we live in a visual world.”

When deaf people began getting cochlear implants in the late 1980s, many in the deaf community felt betrayed. The new technology pushed people to think of the disability in a new way — as an identity and a culture. Technology has changed the nature of many disabilities, lifting the burdens but also complicating people’s sense of what is physically natural, because bodies can so often be tweaked until “fixed.” Arielle Silverman, a graduate student at the convention who has been blind since birth, told me that if she had the choice to have vision, she was not sure she would take it. Recently she purchased a pocket-size reading machine that takes photographs of text and then reads the words aloud, and she said she thought of vision like that, as “just another piece of technology.”

The modern history of blind people is in many ways a history of reading, with the scope of the disability — the extent to which you are viewed as ignorant or civilized, helpless or independent — determined largely by your ability to access the printed word. For 150 years, Braille books were designed to function as much as possible like print books. But now the computer has essentially done away with the limits of form, because information, once it has been digitized, can be conveyed through sound or touch. For sighted people, the transition from print to digital text has been relatively subtle, but for many blind people the shift to computerized speech is an unwelcome and uncharted experiment. In grappling with what has been lost, several federation members recited to me various takes on the classic expression Scripta manent, verba volant: What is written remains, what is spoken vanishes into air.

Rachel Aviv is a Rosalynn Carter fellow for mental-health journalism with the Carter Center and writes frequently on education for The Times.

Discussion of this article in the comments is encouraged. How do you feel about Aviv’s portrayal of the NFB convention? How about the comparison of the Braille literacy experience for blind people with resistance against cochlear implants in the deaf community? What are your thoughts on the intriguing medical research quoted in the story? All constructive ideas and opinions are always welcome in the comments to this and all other Blind Access Journal posts. We wish all our loyal readers a happy New Year and a better, more accessible 2010.

ACB Radio covering the Rose Bowl Parade

December 30, 2009 • Darrell Shandrow Hilliker

We are happy to carry the following listening opportunity announcement from ACB Radio.

It is with great pleasure to let you know that ACB Radio will be streaming the Rose Bowl Parade on January 1, 2010.

The coverage will begin at 15:30 UTC, which is 10:30 A.M eastern and 7:30 A.M pacific.

The coverage will be streamed on ACB Radio world.

Ken Metz will be providing the coverage from the home & garden TV booth.

Also there will be full audio description provided on the stream so you won’t miss a single movement in the parade!

So mark your calendars!

  • Date: Friday January 1, 2010.
  • Start time: 15:30 UTC 10:30 A.M eastern and 7:30 A.M pacific.
  • Where: ACB Radio World

Hope to see you there!

Larry Turnbull

ACB Radio Managing Director

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Free Wi-Fi ups coffee shops’ popularity

October 10, 2009 • Darrell Shandrow Hilliker

I wrote this story for my news writing (JMC 301) class. It was published in the Oct. 6 edition of The State Press. I have reposted it in full for the benefit of blind readers, who may find this copy easier to access

Photo caption:

surfing the web: ASU sophomore Michael Robinson takes advantage of the free Wi-Fi at Starbucks Monday night. He said he often comes after work to meet friends or study. (scott stuk | The State Press)

By: Darrell Shandrow

Published On: Tuesday, October 6, 2009

Many Tempe coffee shop customers said free wireless Internet access adds an important dimension to their experience, and shop owners are delighted by the increased business.

Margie Derwin, owner of Margie’s Coffee House just west of South Hardy Drive on West Broadway Road in Tempe, said she added free Wi-Fi shortly after her shop’s April grand opening and has never looked back.

The business generated by customers who use the free Internet connection is well worth the $80 monthly price tag, Derwin said.

“A lot of people come in here and ask if we have Wi-Fi,” said Derwin. “They’re either students wanting to study or businesspeople who need to work. They need to get to the Internet.”

Psychology senior Lauren Watson prefers shops that help her go online and study.

“I’m much more likely to frequent a coffee shop if it has wireless Internet available,” Watson said. “Most of the stuff I have to do is online, either through Blackboard or other sites where I need to look up information.”

Watson is not alone. According to a September 2008 survey released by standards-setting organization Wi-Fi Alliance, 52 percent of undergraduate college students said the availability of wireless Internet connectivity affects their coffee shop choice.

Amir Dabir, a tourist attending a conference in Phoenix, frequents coffee shops regularly. He said shops get more of his business when they offer free Wi-Fi.

“I like to drink coffee, answer e-mails and be able to enjoy myself online while I’m at the coffee shop,” Dabir said as he waited to meet a friend at Cupz Coffee on South College Avenue, just north of the Tempe campus.

Dabir said he appreciates a shop with a free, reliable wireless connection.

“If it doesn’t have free Wi-Fi, I wouldn’t sit around and do work,” he said. “I’d just basically get my coffee and leave.”

Hannah Baldwin, wildlife biology junior and a barista at Xtreme Bean on East Southern Avenue in Tempe, said students spend an average of two to three hours in the coffee shop when they go online.

“Just looking around, you can see pretty much half the people with their laptops,” she said.

Many of the students who go online at the store are also socializing or participating in study groups, Baldwin said.

“We have some students we see come in midday and they don’t leave until we close,” Baldwin said. “Everyone who comes in grabs a coffee and they sit down and it’s totally fine. It’s a good atmosphere.”

The ambience of a coffee shop is almost as important is whether it has Wi-Fi, Watson said.

“The atmosphere has a lot to do with it, of course,” she said. “I’m looking for one that’s friendly but individual, where it’s quiet enough so you can be on your own if you need to, or you can start a conversation with a stranger.”

Derwin said she aims to please with her shop’s fast, reliable Wi-Fi connections and calm, friendly atmosphere.

“I get a handful of serious students who come in here and want to find a place to study,” said Derwin. “I like the home-away-from-home feeling. I want people to feel like they’re at home. We’re just relaxing. There’s no stress. We’re just being friendly.”

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Lawsuit Leads to Reconsideration of Patent

October 9, 2009 • Darrell Shandrow Hilliker

The U.S. Patent and Trademark Office has re-examined a patent held by the maker of a screen reader for blind computer users in connection with an infringement lawsuit filed against a competing company. Reliable sources hailed the move as a significant victory for the defendant.

The Document Placemarker patent, held by Freedom Scientific, Inc., covers a specialized screen reading capability that allows a blind person to save their position on a Web page and return to the same place at a later time. The company’s Job Access With Speech (JAWS) screen reading software incorporates this feature.

In a July 15, 2008 complaint filed in the United States District Court, Middle District of Florida, Tampa Division, the self-proclaimed “world’s leading manufacturer of assistive technology products for those who are vision impaired” accused GW Micro, the maker of the competing Window-Eyes screen reader, of deliberate patent infringement, claiming their placemarker technology is the same as that described in the patent. According to court documents, Freedom Scientific is seeking an injunction requiring GW Micro to stop including the placemarker feature in their product, asks for significant unspecified financial compensation for the infringement and requests recovery of legal fees.

“I believe that this technology shouldn’t have been patented to begin with,” said Doug Geoffray, Vice President of Development with GW Micro, Inc. “It obviously was around way before what they’ve done. We have stated that our version, Window-Eyes 3.1 back in 1999, had previous position capability.”

The U.S. Patent and Trademark Office agreed. In a re-examination of Freedom Scientific’s patent, at the request of GW Micro’s attorneys, the office rejected all claims to the invention.

“A person shall be entitled to a patent unless the invention was patented or described in a printed publication in this or a foreign country or in public use or on sale in this country, more than one year prior to the date of application for patent in the United States,” stated a published document describing the re-examination as the basis for the patent’s rejection on the grounds that the technology had already been invented.

The document also cited two existing patents and the availability of IBM’s Home Page Reader, a product employing place marker technology prior to the Freedom Scientific patent, in its reasoning behind the decision.

“We take that as a positive sign,” Geoffray said.

“It’s a victory,” said Dennis Karjala, Jack E. Brown Professor of Law, Faculty Fellow, Center for the Study of Law, Science, & Technology at Arizona State University’s Sandra Day O’Connor College of Law. “There’s no question that, if the re-examination decision is upheld, that’s the end of it. There is no patent.”

He said Freedom Scientific may still have some cards to play in this case.

“The patent owner in a re-examination proceeding may appeal,” Karjala said. “It goes to an appeals board within the Patent Office and then they can later seek judicial review. This thing could go on for awhile.”

According to the re-examination document, the Patent Office must receive a response from Freedom Scientific by Oct. 28 if it wishes to appeal the decision.

Karjala said the legal trend points to a probable GW Micro victory.

“Because the Supreme Court has been reviewing so many of their cases with an obvious eye to overturning them, the Patent Office is pretty sensitive now that they’re being accused of being too patent friendly,” said Karjala. “My guess is once you got a ruling by the examiner that the patent is invalid, I’d say the chances are pretty good it will be upheld by the board in the Patent Office. If it’s upheld by the board, the chances that a court would overturn it in this atmosphere are pretty slim.”

Freedom Scientific representatives declined to comment, citing the ongoing litigation.

Notes:

  • The examiner cited Patent 6085161 describing the invention of a system for assigning and playing specific sounds when a Web page changes or the user encounters a specific Web page element such as a header or list. All of the claims in Freedom Scientific’s patent were rejected based on the positioning techniques described in this “sonification” system.
  • The examiner also cited Patent 7058887 describing a means of determining the position on a Web page according to user-defined settings, including the page’s domain. This IBM patent was referenced in the re-examination as clarification for the rejection of the sixth claim.
  • The examiner also referred to the IBM Home Page Reader Version 2.5 Manual.
  • Ex Parte Re-examination, Control Number 90/010,473, Central Re-examination Unit, U.S. Patent and Trademark Office. Visit the Patent Application Information Retrieval Web site and enter the specified control number to obtain this document. The Patent Office provides this document only in scanned image PDF, which is inaccessible to blind readers. An accessible copy of this document has been made available using Kurzweil K1000 Version 11.03 optical character recognition software.
  • An accessible copy of Freedom Scientific’s complaint was made available in the July 24, 2008 article about the lawsuit.

Seeking Blind People Tossed Out of Their Jobs by Discrimination, Inaccessible Technology

October 3, 2009 • Darrell Shandrow Hilliker

Are you a blind person who has lost your job due to blatant discrimination or inaccessible technology? If so, we want to hear from you!

In a Sept. 30 press release, President Obama said he proclaims October National Disability Employment Awareness Month.

“Fair access to employment is a fundamental right of every American, including the 54 million people in this country living with disabilities,” Obama said in the press release. “A job can provide financial stability, help maximize our potential, and allow us to achieve our dreams.”

What does this really mean for blind people? Can we have “fair access” to employment while much of the technology used by the sighted remains out of the reach of the screen readers and other assistive technologies that enable us to effectively operate computers? What happens when technology in a workplace changes without a thought to the needs of employees with disabilities? How are we supposed to respond to the removal of “financial stability,” the wasted potential and shattered dreams of blind people who have lost their jobs due to the wreckless actions of thoughtless employers who respond to technology inaccessibility by tossing away the person as though they are yesterday’s newspaper or just so much trash whose usefulness has expired?

“The American Recovery and Reinvestment Act substantially increased funding for the Individuals with Disabilities Education Act, and provided more than $500 million for vocational rehabilitation services, including job training, education, and placement,” said Obama. “If we are to build a world free from unnecessary barriers, stereotypes, and discrimination, we must ensure that every American receives an education that prepares him or her for future success.”

Although blind people continue to face discrimination and negative stereotypes on a daily basis, many are also hired to fill positions in virtually all walks of life based on their qualifications. Through our own experiences in the world of business and employment, many of us are growing to believe the barrier of inaccessibility is a critical factor that holds us down. In an increasing number of cases, employers would love to hire or retain blind people as employees if only the software they must use in order to do their jobs could be accessed with a screen reader.

Let’s use National Disability Employment Awareness Month to make a strong case for greater accessibility. If you have lost your job because of inaccessible technology or were not hired because the software used in the workplace could not be made accessible, we would like to hear from you right away. Now is the opportunity for you to let your voice be heard around the world, not only on Blind Access Journal, but possibly in the mainstream media. Please e-mail employment@blindaccessjournal.com and tell us your story.

Download Instructions for Microsoft Security Essentials

September 30, 2009 • Darrell Shandrow Hilliker

Microsoft released its new free anti-malware Security Essentials product to Genuine Windows users Tuesday. The company’s Web developers forgot to make sure that the download process was intuitive for its blind customers. While browsing the Security Essentials Web site, people who rely on screen readers feel or hear a link containing the following text: “A38FFBF2-1122-48B4-AF60-E44F6DC28BD8/mssefullinstall-x86fre-en-us-vista-win7.” Microsoft representatives have been asked about this concern, and a response from the company’s public relations staff is anticipated in the near future.

Until Microsoft corrects the download process, an alternative exists for blind users to gain access to the software. Follow these steps to download Microsoft Security Essentials:

  1. Visit the Microsoft Security Essentials Web site.
  2. Select the “Locales and languages” link.
  3. Press the screen reader keystroke to redraw or refresh the interpretation of the screen’s contents. This command is Insert+Escape for JAWS and System Access, and Insert+Backslash for Window-Eyes. This step is critical in order to view the information that has changed on the dynamic Web page.
  4. Select the country in which you are located from the combo box.
  5. Select the link appropriate for the 32- or 64-bit operating system you are running. The download process begins.
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Job Opportunity: Lighthouse Seeks Blind Executive Director

September 28, 2009 • Darrell Shandrow Hilliker

Kirk Adams, President, The Lighthouse for the Blind, Inc has asked us to carry the following job announcement to fill an executive director position.

“I am committed to having a blind person in the top leadership position at our Inland Northwest Lighthouse facility,” said Adams. “This is an exceptional opportunity for the right person, and I am willing to take all the time necessary to find the right fit. Either a person with the skills and experience to step right in, or someone who can develop with training and mentoring.”

Underscoring his desire to see a blind person holding a leadership role in the community served by the Lighthouse, Adams added: “We opened about fifteen months ago, making office products for the federal government. We currently have 35 blind employees, with a goal of 45 by year’s end. I believe this operation will support employment of 100 blind people five years from now.”

The Lighthouse for the Blind, Inc

Inland Northwest Lighthouse

Job Announcement

Title: Executive Director

Department: Administration

Reports To: President, CEO

Location: Spokane, Washington

Hours: Full Time M-F, includes some Saturday work

Summary: The Executive Director is responsible for accomplishing the mission of The Lighthouse for the Blind, Inc. at Inland Northwest Lighthouse (INL). Provide leadership, with passion, to address issues facing persons who are blind, Deaf-Blind and blind with other disabilities. Educate and create awareness about the blindness field within the greater Spokane community. Provide successful leadership and management of the INL facility. Align INL initiatives with the strategic plan of the Lighthouse. Accountable to accomplish specific goals that support the INL business plan.

Responsibilities:

  • Leadership

    • Represent the Lighthouse for the Blind, Inc. and the INL within the Inland Northwest community.
    • Participate with the INL Advisory Committee and CEO to develop a vision, mission, values, and INL strategic and business plans.
    • Identify, assess, and inform the Advisory Committee and CEO of internal and external issues that affect the organization.
    • Foster effective team work among the Advisory Committee, staff, and CEO.
  • Operational planning and management

    • Ensure the INL meets the expectations of its customers, employees, Advisory Committee, funders, CEO and all other stakeholders, including blindness consumer groups, NIB and its associated agencies.
    • Oversee the performance management system including creation and implementation of individual development plans for each INL employee.
    • Oversee accommodations, accessibility and use of assistive technology at organizational and individual employee levels.
    • Give input to Lighthouse HR staff in terms of developing and implementing policies and procedures that affect the INL.
    • Ensure that personnel, client, donor and volunteer files are securely stored and privacy/confidentiality is maintained.
    • Work with Board Support Team to prepare meeting agenda and supporting materials for the INL Advisory Committee.
  • Program planning and management

    • Ensure that the programs and services offered by the organization contribute to the organization’s mission and reflect the priorities of the Advisory Committee, CEO and blindness communities.
    • Work closely with Lighthouse government relations to partner with agencies and public officials to identify issues and improve mission-related legislation, services and supports.
    • Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality.
  • Human resources planning and management

    • Work with HR Department, GMO, and GMA to determine staffing requirements for overall organizational management, program & service delivery. Work with GMO as requested to support workforce needs in manufacturing.
    • Oversee the implementation of the human resources policies, procedures and practices.
    • Establish a positive, healthy, safe and accessible work environment that promotes positive open communication in accordance with the Lighthouse human resources, safety & wellness program and applicable laws and regulations.
    • Recruit, interview and select staff that have the knowledge, skills and abilities to help further the organization’s mission.
    • Ensure that all staff receives orientation and training appropriate for their positions.
  • Financial planning and management

    • Work with CFO, GMO, and INL Production Manager to prepare a comprehensive budget. Monitor actual performance against the budget and recommend corrective actions to achieve budget as needed.
    • Work with the Advisory Committee and development staff to secure adequate funding to meet INL goals.
    • In conjunction with the Communications Department, coordinate and lead INL fundraising activities.
    • Work with Lighthouse CFO to ensure that accounting and recordkeeping policies and procedures are implemented.
  • Community relations/advocacy

    • Establish good working relationships and collaborative arrangements with community groups, funders, public officials and other organizations to help achieve goals including funding, donations, customer support, community responsibility and involvement in the blindness field.
    • Attend NFB, WCB and AFB meetings and events as appropriate. Participate and serve as a speaker as appropriate.
  • Risk management

    • Identify and evaluate organizational risks to: stakeholders including employees and persons receiving services; property, finances, goodwill, and image. Implement measures to control risks.

Requirements: (equivalent education/and or experience may substitute)

  • Education

    • Bachelor degree in business/management and non-profit leadership.
  • Knowledge

    • Knowledge of current community challenges and opportunities relating to the mission of the organization.
    • Knowledge of leadership and management principles as they relate to non-profit/ voluntary organizations.
    • Knowledge of sound business practices and principles.
    • Knowledge of government, political process, fundraising, community service and service provider organizations.
    • Knowledge of federal legislation applicable to voluntary sector organizations.
    • Knowledge of human resources management.
    • Knowledge of financial management.
    • Knowledge of project management.
    • Knowledge of disability issues, workplace accommodations and assistive technology strongly preferred.

Skills

  • Demonstrated blindness skills that support independent living such as orientation and mobility, cane travel, use of assistive technology such as JAWS or ZoomText. Braille, or guide dog/cane use are strongly preferred.
  • Leadership, collaboration and teambuilding skills necessary to work seamlessly with all stakeholders and employees.
  • Excellent presentation and communication skills are necessary.
  • Proficiency in the use of computers for Word processing, financial management, and e-mail.

Abilities and Attributes

  • Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Demonstrate Ethics: Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
  • Focus on needs of those being served: Anticipate, understand, and respond to the needs of disabled employees and community members to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Leadership: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
  • Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Think Strategically: Assesses options and actions based on trends and conditions in the environment, and the vision and values of the organization.

Experience

  • Five or more years of progressive management experience in a nonprofit sector preferred.
  • Experience in government and political processes; blindness consumer groups and issues.

Working Conditions

  • Work in an office environment within a manufacturing facility.
  • Work a standard work week, but additionally will often work evening, weekends, and overtime hours to accommodate activities such as attending advisory council meetings and public events.

Persons who are legally blind and meet the qualifications are urged to apply for this position.

Seattle Lighthouse will conduct a nation wide search to fill this position. We expect this extensive search to take six to twelve months.

Equal Opportunity Employer M/F

Please email cover letter and resume to jobs (at) seattlelh.org or mail them to:

The Lighthouse for the Blind, Inc.

Attn.: Don Helsel

2501 S. Plum Street

Seattle, Washington 98144

Telephone: (206) 436-2760

Fax: 206.436.2244

TTY: (206) 324-1388

Visit our Web site for more information about employment at the Lighthouse, and to download an application form.

Categories: Uncategorized
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Friday’s State-wide Cox Outage Inconveniences Customers

September 27, 2009 • Darrell Shandrow Hilliker

Some Cox Communications customers throughout Arizona woke up Friday morning to find themselves disconnected from their digital lives. Technical support calls were greeted by a recorded message that stated: “We are currently experiencing outages affecting high speed Internet and digital telephone state-wide. Our engineers are working to resolve this issue. There is no estimated time of repair.”

Tempe resident Lauren Peikoff, an Arizona State University journalism student, wanted to go online before leaving for class.

“I needed to check to see if I had any assignments posted,” said Peikoff. “I wanted to find out if there was anything else I needed to do. What if my instructor said class was canceled?”

She was also concerned about an assignment in her online class due Friday evening.

“I was thinking ahead. OK. I am going to have to go to the library to submit my homework,” Peikoff said.

She was relieved to discover she could complete the assignment at home after service was restored sometime between 1:30 and 2 p.m.

Tempe resident Corey Nava also experienced the outage.

“I was trying to check my e-mail at the time and I couldn’t even get to it. It was just a pain, really,” Nava said. “I was actually looking for a car online, too, so, it kind of put a damper on that.”

Cox representatives said the service interruption was caused by a software problem.

“It disrupted service to around 10 percent of our customers,” said Michael Dunne, Director of Media Relations, Cox Communications, Southern Arizona. “It wasn’t geographically located. It was kind of all over. Our techs immediately started working the issue.”

Cox Media Relations Director Andrea Katsenes prefers not to classify the incident as an outage. “The interruption was intermittent,” she said.

“We’ve been talking to our customers on a case-by-case basis,” Katsenes said, declining to provide details on any steps Cox might take to compensate customers.

Nava said he won’t ask Cox for any credit to his account. “I probably won’t even follow up on it. It was an inconvenience and it’s not the first time it happened.”

Categories: Uncategorized
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Let’s Ask Twitter to Enable Us to Moderate Follow Requests

September 27, 2009 • Darrell Shandrow Hilliker

Hard-working, honest Twitter users are getting sick and tired of all the bogus follow requests they receive on a daily basis as they post updates to Twitter. It seems there are automated computer programs, AKA bots, that search for interesting topics and try to follow everyone who tweets about them in hopes the favor will be reciprocated. Once the user follows the bogus Twitter account, their time line can be spammed with unwanted links to advertising and marketing from a strange company with an unknown reputation. What measures can we take now to protect ourselves and what can Twitter do to help?

Some people I know take a conservative, guarded approach to Twitter. These users protect their accounts. They may be followed only by request and their tweets may be viewed only by approved followers. Users in this camp restrict their followers to close friends and relatives, limiting their participation in all that Twitter has to offer. These users can’t be followed by others with a legitimate interest in the topics about which they tweet and are unable to meet new people. It would seem they lose out on most of the benefits of social media. While a portion of these users really do want a private Twitter experience, others feel the need to employ these measures as protection against spammers.

In contrast, other users wish to avail themselves of all the social media benefits Twitter offers, putting up with the junk in the process. They allow everyone to follow their public tweets and revel in the prospect of connecting and communicating with people they met online. The public profile of these users exposes them to phishing, spamming, social engineering and other forms of abuse. How can public users protect themselves while enjoying all of Twitter’s benefits?

There are currently a number of ways for public Twitter users to combat abuse, but all may require significant time and effort. How does one avoid unscrupulous users while ensuring they allow participation by those who have a legitimate interest in their tweets? While much of the abuse is perpetrated by bots, it seems the defense must be conducted manually, on a case-by-case basis as attacks are attempted.

Good protection seems to start at the point where a user makes a follow request. The requester is asking for permission to see your updates on their Twitter home page or in their Twitter application. Once the user follows you, he or she typically hopes you will return the favor in order to form a connection. When two Twitter users follow each other, a two-way relationship exists permitting the private exchange of direct messages and the public swapping of Twitter updates. The malicious user can abuse this new relationship by posting pushy marketing information to all their followers or by attempting to lure their followers to questionable Web sites that try to collect usernames, passwords and other personal data.

The key is to ensure you are only forming healthy relationships on Twitter by carefully evaluating each new follow request and keeping these guidelines in mind before approving anyone:

  • Check the Twitter username. If it contains several numbers after the name, this may represent a red flag. Proceed with caution. Bots can create accounts based on a name, adding numbers until an unused one has been found.
  • Look for nonsensical names or missing biographical information on the user’s Twitter home page. If you don’t like what you see, by all means ignore the follow request.
  • Consider taking a look at the Web site linked in the user’s profile. Exercise caution, though, as this link might point to a malicious page or an attempted social engineering attack. Do not trust the page’s content and avoid entering any personal data.
  • Review the updates the user has posted. You can quickly see the 20 most recent tweets on the user’s Twitter home page. Red flags include a large number of links without context, little or no conversation with other users and a lack of information you deem interesting.
  • If you believe the user is malicious, press the Block button. If you just find the user’s content uninteresting, simply ignore the follow request but do not block. Blocking can have a negative impact on a user’s reputation and may potentially limit their future ability to use Twitter.

We can ask Twitter to develop an easy solution that would allow us to strike a balance between the limitations inherent in a protected account and the anything-goes nature of a public account. The solution is moderated following. In a moderated following scenario, anyone making a follow request would be asked to explain why they should be granted that honor. The proposed feature would work like this:

  • A user wishes to follow someone on Twitter.
  • She visits the person’s Twitter home page and presses the Follow button.
  • She is asked to provide the reason she wishes to follow the other person.
  • Twitter notifies the recipient of the follow request, including the stated reason.
  • The recipient is given a chance to accept or reject the request.
  • If it is accepted, the requester receives appropriate notification. If denied, the requester receives nothing.

Let’s all think about how a moderated follow scenario might work and, if it’s something worth pursuing, ask Twitter to consider putting it in place as a new feature. All comments are appreciated as always.

Categories: feedback, opinion, Twitter

FeedBlitz Adds Audio CAPTCHA, Tears Down "No Blind People Allowed" Sign

September 25, 2009 • Darrell Shandrow Hilliker

In a Sept. 24 post on the company’s news blog, the self-proclaimed “Email Marketing Service for Blogs, Social Media and RSS” announced it has added an audio CAPTCHA. This facility delivers an audio alternative to the distorted text sighted users are asked to enter during registration or subscription, permitting access for blind and visually impaired users to the same resources available to the sighted.

“FeedBlitz has added an audio version of the visual CAPTCHA (which has also been slightly updated) used on all FeedBlitz subscription forms,” according to the statement.

The new audio verification system can be heard on the company’s registration page. A clear voice is used to announce the letters and numbers to be entered. No background distortion is heard. Audio playback is delivered in the form of a standard MP3 file that can be opened and played according to the user’s needs and preferences.

FeedBurner, a Google property competing with FeedBlitz in the RSS space, continues to lack audio playback functionality, thus barring access to blind people.

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