accessibility

If you’re blind or severely visually impaired, imagine that you wake up one day to find…

• You compose an e-mail to your sister, only to discover you can’t send it due to a visual CAPTCHA that provides no audio playback or other reasonable accomodation. A telephone number is given for visually impaired users. After waiting on hold for an hour, the person at the other end of the line has no clue how to help you. You consider switching e-mail providers, but you wonder if your bank account balance would support such a decision…
• You log into your bank’s web site, only to find that a new visual security scheme has been implemented without considering your need for equal access. Since there is no reasonable accomodation for you as a blind person, your username and password are no longer sufficient and you have lost the ability to access something as simple as the balance of your own checking account! Since you do not live with a sighted person, you’re out of luck for a few days until you can find one with whom you trust with your personal bank account. Personal web surfing, for any reason, is not permitted at the office, so a co-worker is not an option.
• You decide to log into PayPal to check your account balance there, only to find that the PayPal Security Key is now required for all customers! You never got one of those because the numbers it displays are only delivered visually. You assumed it wouldn’t be a requirement, or that accessibility would be considered before that happened. You’re now also locked out of your PayPal account! You give up, get showered, dress and leave for work…
• At the office, you find yet another nasty surprise. All computers are now equipped with a visual display token for purposes of authentication and heightened security. The token displays a sequence of characters you must enter, in addition to your existing username and password, in order to be granted access to your work computer. Furthermore, due to the high security nature of the job, this process is required once every hour and anytime you leave your desk for breaks, lunch, etc. You suggest asking a supervisor for help with this process until it can be made accessible, but your employer sees fit to go ahead and get rid of you instead. Accomodating your needs would just be too much of an “undue burden”… You’re fired!
• You return home to begin the process of applying for Social Security, Unemployment and other welfare benefits, only to find that most of the web sites require solving a visual CAPTCHA. You’ll have to go down to these separate offices in person! Getting assistance in person is an absolute nightmare! After waiting in line at Social Security for an hour, the agent says she is too busy to help you due to the need to serve other clients and, anyway, isn’t all this done online nowadays? You’re given a bunch of paperwork to have filled out by some sighted person, one of these days…
• It takes so long to find competent sighted help that you don’t start receiving any welfare benefits for almost two months! In the meantime, you have lost your house and are now living in a homeless shelter! You can forget about another job, as most employers now require secure visual authentication, and most job related computer applications are virtually totally inaccessible to blind people…
• Most assistive technology companies have since gone out of business, due to the implementation of visual authentication and the almost total lack of mainstream technology that even approaches any level of functionality with screen readers. Only a single company remains, delivering a screen reader to the few remaining blind government employees who retain their jobs by a thread. The Federal government is dying to be granted the ability to use the same visual authentication scheme as that employed in the private sector, if only they could successfully get Sections 504 and 508 of the Federal Rehabilitation Act repealed. There are national security reasons for doing this which clearly trump the needs of a few blind people. Congress and the President are in negotiations to make that happen any day now…

We should be afraid, be very afraid, of the clear and present danger posed by inaccessible CAPTCHA, visual only multifactor authentication schemes and other technologies that do not reasonably accomodate our needs. Our fear should not result in our cowering in a corner waiting for it to happen. Instead, we must become angry enough to start really doing something about it! Anger is not always a bad emotion. It is often a response to injustice, which we can choose to channel into taking positive action. As a blind community, are we up to the challenge of absolutely insisting that our need for equal accessibility be reasonably accomodated? As a blind individual, what actions will you take right now and later to ensure a brighter, more accessible future for you and your blind brothers and sisters? Don’t choose to remain in the dark one more second! Please feel free to take our poll on accessibility and provide your feedback by way of posting a comment to this article.