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accessibility

Why Not Enjoy a Little Fresh Air?

February 9, 2008 • Darrell Shandrow Hilliker

On January 31, 2008, the Accessibility Is a Right (AIR) Foundation was launched. The foundation’s first initiative is to provide a free screen reader to all blind computer users, or those who would like to be able to access computers, around the world. The blind still suffer at least a 75 percent unemployment rate in the United States and the other developed nations, and it is much higher in the rest of the world. Though initiatives do exist to get computers and even Internet connectivity into the hands of the less fortunate, these well-intentioned efforts almost always leave blind people behind. The result is that, though many blind people may be able to acquire a computer, it would be totally useless to do so without the needed access technology to read the information displayed on the screen. In the vast majority of cases, the less fortunate members of the blind community are not even able to afford $1,000, $600 or even $24 per month for the privilege of using a computer. This statement is not intended as one of complaint regarding the plight of a miserable, poor, small minority, but simply one of fact for tens of millions of blind people living outside the confines of the United States, United Kingdom, Western Europe and Japan.

The current assistive technology industry is based almost exclusively on the status of people with disabilities in the developed world. Blind and visually impaired people here in the United States have a number of ways to obtain expensive assistive technology products costing thousands of dollars. If they are children, parents and the school system work together to ensure the necessary hardware and software is made available. If they are working toward a career goal, Vocational Rehabilitation agencies may purchase all or most of the equipment. If they are employed, they may be able to afford some of the costs outright, arrange a payment plan with the assistive technology company directly or even purchase it on credit. Finally, in some cases, service organizations such as Lions International may step in to cover the costs. The availability of all these pools of funding helps to set the price of assistive technology. Companies in the field determine their research and development, overhead and other costs, then make wise business decisions concerning the price they can charge according to the basic economic principles of supply and demand.

With a 75 percent unemployment rate in the developed nations, most blind people simply can’t or won’t make their own assistive technology purchasing decisions. This means the “demand” for such technology is not ultimately coming from the blind consumers who will use it, but from schools, Vocational Rehabilitation Agencies and others. The result is that most of our current crop of assistive technology companies charge the prices they can get in the developed world, while they listen to those who “demand” the technology by spending the money. The people who spend the lion’s share of the money on assistive technology are not those who use it on a daily basis. The incentive on the part of businesses in this field is, thus, to listen to the stated needs of agencies, schools and other organizations rather than to the individual when determining the capabilities, enhancements, pricing and all other attributes of their product offerings.

Outside the nations known as the “developed” world, the situation remains bleak for the blind. In addition to barriers imposed by poor social attitudes regarding the capabilities of blind people, there is almost no access at all to the expensive assistive technology we enjoy here in the USA. While sighted people in these nations also don’t tend to own computers, they are often able to visit Internet cafes, libraries and other public places where computer and Internet access is made available at a reasonable price or no charge at all. Sadly, with very few notable exceptions, these public computers do not feature the necessary access technology to permit use by a blind person. Once again, blind people are left behind with respect to their sighted peers.

The AIR Foundation is here to change this bleak state of affairs for the blind all around the world. Serotek has donated the company’s System Access To Go (SAToGo) screen reader to the foundation for the purpose of making it available to the blind completely free of charge in as many languages as possible. Now, any blind person who can get their hands on a computer with Internet access running either the Windows Vista or Windows XP operating system can also read the screen using a free screen reader provided by the AIR Foundation. A blind person visiting an Internet cafe, public library or any other public computer access facility can now use that computer right alongside their sighted peers, without the need to have a specialized piece of software installed. Any blind person who needs to access web sites, exchange e-mail, write letters, work with the computer’s operating system or perform other common computing tasks will substantially benefit from the free screen reader offered by the AIR Foundation in partnership with Serotek. The foundation is also working with companies such as Lenovo to make the free screen reader available in mainstream computers right out of the box.

Will System Access To Go replace all other screen readers? Certainly not. Many blind people will continue to need the configurability, scripting and other advanced features found in JAWS or Window-Eyes to access complex educational software and the applications used in today’s busy modern workplaces. We can only hope that innovations such as the AIR Foundation and solutions such as Serotek’s Remote Incident Manager will serve to turn the blindness assistive technology industry upside-down, breaking the stranglehold of the agencies and organizations who often want to make our technology decisions for us, making accessibility available to the less fortunate, and compelling the currently entrenched players in the field to stand up and really listen to the needs and desires of those in the blind community who use their technology on a daily basis.

Categories: accessibility, opinion, Serotek

I Have a Dream, Too…

January 21, 2008 • Darrell Shandrow Hilliker

On this day commemorating Martin Luther King’s birthday, I thought I would try my hand at penning an I Have a Dream speech of my own. I will recite this speech for the first time on the Desert Cafe show coming up at 22:00 UTC on ACB Radio Interactive today.

I have a dream that…

  • We will be considered first as fully living and breathing human beings and citizens of our nations of birth, afforded the same rights and obligations as all others irrespective of our disability.
  • We will understand our own value to society, and will learn to take the initiative, becoming more assertive as a blind community so as to stand up for our rights to accessibility and equal participation.
  • We will ask for and insist not on hand outs but only on the hand ups we require in order to be productive and self-supporting.
  • All blind and visually impaired people will do their best to take their own initiative, volunteering and working to improve their own lives rather than unproductively sitting at home collecting government checks and other public assistance benefits.

I have a dream that…

  • We will be granted the opportunity to rise or fall, succeed or fail based on our aptitude, the quality of our character and the merits of our actions, rather than negative assumptions and stereotypes or the inaccessibility of a piece of technology.
  • The Internet will represent the same opportunities to learn, grow and participate for us as it already does for sighted people all over the world.
  • Segregation and “no blind people allowed” signs such as those presented by inaccessible, visual only CAPTCHAs and other visual multifactor authentication systems will be torn down and replaced with inclusive solutions that deliver security and accessibility for all, regardless of sensory ability.
  • Our ability to enjoy our lives, learn and work will be dictated by our own characteristics, rather than by the actions of others, inaccessibility of technology or misconceptions surrounding our presumed inabilities.
  • Agencies, assistive technology companies, consumer groups and nonprofit organizations in the blindness field will work always for the best interests of blind people, avoiding, at all costs, any and all undue influences that may interfere with that goal.
  • Blind and visually impaired people world wide will stand up and advocate for the accessibility of technology and transportation alternatives we must have in order to succeed and survive!

We can make this dream come true only with constant, collective action on the part of members of the connected online blind community and those friends and relatives who care about us. I implore all of you who hear or read this speech to please do everything you can to make a difference by expanding and participating in all positive efforts to evangelize accessibility!

Categories: accessibility

How Do We Effectively Educate the Public and Combat False Assumptions About Accessibility?

January 19, 2008 • Darrell Shandrow Hilliker

I just finished reading Independent Street : Is Your Web Site Blind-Friendly? How to Avoid a Lawsuit by Wendy Bounds. While Wendy provided a good overview of the issues surrounding the law and the need for web site accessibility, I found many of the comments to be rather shocking! How do we effectively carry out the monumental task of educating the public at large and those who could become part of the accessible solution of the future? How can we show the world that accessibility is a good idea and that, in most cases, becoming accessible doesn’t have to represent a huge expense? Just as most of us recognize the inherent human rights of other populations, such as African-Americans and women, we must recognize that accessibility is a right and a necessity in order for those of us with disabilities to be participating, productive members of society. I have just posted my own comment to this article and ask that each and every one of you who read Blind Access Journal please do likewise. It may also be helpful to check out Mike Calvo’s excellent response to the article and many of its associated comments. We must all do our part to get out the good word about accessibility.

Newsgator Asked to Make FeedDemon Stand-Alone RSS Reader Accessible

January 13, 2008 • Darrell Shandrow Hilliker

Now that Newsgator has freely opened virtually all its software and web-based RSS aggregation services to everyone, a number of us decided to check out the new offerings for their accessibility to the blind and visually impaired. While we found that the Newsgator Online web-based RSS reader (the company’s answer to Bloglines) is wonderfully accessible and the Newsgator Inbox application remains available to us, it seems FeedDemon continues to lie just outside our reach. The potential for accessibility of this stand-alone RSS reader for Windows is clear to see; we all just need to come out in numbers asking Newsgator to make a few modifications which would result in the program’s usability with our assistive technology.

We are asking all blind and visually impaired people who avail themselves of one or more Newsgator services to utilize the Customer Feedback option in their accounts, send e-mail to Newsgator’s technical support team and, if it is possible to work around the inaccessible CAPTCHA, post a supportive note on this thread on the Newsgator Forum. As we are aware right now, two blind people have written to Newsgator asking for this accessibility. It is quite likely going to take a great deal more communication in order to make FeedDemon accessibility happen. I urge all of you to compose and send your notes to Newsgator as soon as possible.

January 13, 2008

Dear FeedDemon Developer Team,

I am writing to ask that Newsgator make the FeedDemon RSS reader application accessible to the assistive technologies on which blind and visually impaired people rely. FeedDemon is already widely recognized as the best desktop RSS reading client for the sighted; please make it so for the blind and visually impaired, too. We would like to be able to avail ourselves of all that FeedDemon has to offer, right alongside our sighted peers. We’re already using Newsgator Inbox, Newsgator Online and possibly other services; please add the demon to the list of those we are able to access.

I believe making FeedDemon more accessible would be rather inexpensive, and it would certainly serve to further increase its reach in the technology industry. For instance, educational institutions and government agencies now use blogs, podcasts and other RSS content on an increasingly frequent basis. Were FeedDemon made accessible, it could be used as the RSS reader of choice by these agencies, as it would be Section 508 compliant.

I have tried FeedDemon on for size, despite numerous reports of its inaccessibility. I believe there are a small number of changes that would move us in the right direction:

  1. Make the program’s pull down menu bar keyboard accessible.
  2. Enable the use of arrow key and tab keyboard navigation in the keyboard shortcuts and all FeedDemon options.
  3. Create a quick, keyboard accessible way to move between the list of feeds and the newspaper view for a particular feed.

I and many others in the blind community stand ready, willing and able to assist your developers in the task of making the application more accessible. Your confirmation and willingness to help is anticipated, and I thank you for your consideration.

Best regards,

Darrell Shandrow

Accessibility Evangelist

Categories: accessibility

Happy New Year as We Celebrate the Third Anniversary of Blind Access Journal

January 1, 2008 • Darrell Shandrow Hilliker

On Friday, December 17, 2004, we began Blind Access Journal as a vehicle for accessibility evangelism. Though the first article was a subdued piece covering an accessible wireless security software program, the second article covered accessibility related concerns with the UPS shipping company. From those modest beginnings, we have directly advocated for improved access to technology and transportation, raised awareness of the need for accessibility, stirred up the blind community through vigorous discussion of critical topics and written numerous thought provoking articles on accessibility, blindness and human rights of people with all disabilities. As 2007 has now come to an end, and we have now embarked on a brand new year, we thought it would be interesting to review a sampling of our accomplishments and other memorable moments over the past three years:

  • December 2004 – We began our ongoing campaign for accessible CAPTCHA (visual verification) and multifactor authentication schemes with the article entitled Google’s Inaccessible Account Creation Process highlighting the company’s use of a scheme for protecting web based resources that inherently blocks access for blind people by requiring the use of eye sight without nonvisual alternatives.
  • February 2005 – Published the article entitled Securing Our Future In An Uncertain Brave New World, which spurred some thought provoking discussion in the online blind community.
  • February 2005 – We began our brief advocacy on behalf of Terry Schiavo, a minimally conscious Florida woman who was deliberately removed from her life-saving feeding tube by her husband, resulting in her death, despite the wishes of the rest of her family to keep her alive. Bioethicists like Dr. Peter Singer must be delighted. We are concerned that concepts such as “quality of life” and “undue burden” may, one day in the distant future, could place our very right to exist as people with disabilities in serious jeopardy.
  • April 1, 2005 – Darrell proposes marriage to Karen, she accepts and they are engaged on Jeff Bishop’s The Desert Skies radio show on ACB Radio Interactive. It is possible to download an archive of this special event.
  • June 2005 – Blind Access Journal officially joins the podcasting scene.
  • October 2005 – First significant use of the “No Blind People Allowed Sign” as a means to insist on accessible alternatives to CAPTCHA (visual verification) schemes on web sites.
  • November 2005 – Darrell attends the first Portable Media Expo and Podcasting Conference in Ontario, California; makes new friends and further raises awareness of the need for accessibility.
  • November 2005 – Darrell appears live on Leo Laporte’s This Week in Tech podcast live from the expo. TWiT is heard by hundreds of thousands of technology oriented listeners around the world.
  • November 2005 – Adam Curry publicly pledges in front of a worldwide audience to ensure that the products and services offered by Podshow are accessible; claims accessibility is part of the company’s “core DNA”. We had this nice chat at the podcasting expo. Unfortunately, Mr. Curry has never followed through on any of his promises!
  • November 2005 – A reporter publishes the article Journalist Advocates Better Online Access For Blind shortly after my appearance at the podcasting expo.
  • November 2005 – America Online adds audio playback to its CAPTCHA for the AOL Instant Messenger (AIM) signup process.
  • January 12, 2006 – We initiated the Google Word Verification Accessibility Petition asking that the mission statement to “do no evil” be followed and all the company’s CAPTCHAs be promptly made more accessible to the blind and visually impaired. The petition garners 4,725 signatures and receives widespread coverage on blogs and podcasts as well as several mainstream technology media outlets.
  • January 2006 – PRWeb makes their visual verification scheme accessible in less than one week of the request! We thank Al Castle, the company’s Chief Technology Officer, for his amazing communication and responsiveness.
  • February 2006 – Darrell almost loses his job due to the conversion of his team to the use of inaccessible software. His job is saved and duties reassigned thanks in large part to persistent, effective advocacy.
  • April 2006 – In response to effective advocacy, Google begins the process of rolling out its audio playback CAPTCHA and agrees to hire software engineers in a commitment to become more accessible overall.
  • May 2006 – Google completes roll out of audio CAPTCHA.
  • June 2006 – Darrell and Karen are married in a wonderful ceremony and reception aboard the Odyssey with family and close friends in attendance. You may listen to a recording of the ceremony.
  • June 2006 – In response to a letter from Blind Access Journal, Sirius Satellite Radio adds an audio playback feature to its CAPTCHA, restoring the ability of blind subscribers to listen online.
  • July 2006 – Darrell is quoted in a brief article entitled Google for the Blind in the San Francisco Chronicle.
  • August 4, 2006 – Darrell and Karen make their debut with the Desert Cafe show on ACB Radio Interactive. The show now has a permanent time slot at 22:00 UTC every Monday.
  • October 2006 – Bloglines responds to our report of accessibility challenges after changes made to the web site by taking effective, prompt steps to restore accessibility. We thank Ben Lowery with Bloglines for his fast response.
  • January 2007 – Darrell becomes co-host with Jeff Bishop of Main Menu, a technology oriented talk show from a blindness perspective, on ACB Radio Mainstream.
  • January 14, 2007 – Darrell and Karen appear on the Marlaina program on ACB Radio Mainstream.
  • January 2007 – FeedBurner adds an audio CAPTCHA.
  • February 26, 2007 – Darrell undergoes the first of two surgeries to repair a retinal detachment in his right eye. The first surgery includes a cornea transplant and minor laser work.
  • March 16, 2007 – Darrell undergoes second surgery after second retinal detachment. This one turns out to be much more serious and painful.
  • May 2007 – Skype responds to accessibility concerns from Blind Access Journal and other parties by releasing an update resolving the most critical issues.
  • May 2007 – We get an effective, prompt response from the U.S. Senate concerning an accessibility issue on the senate.gov web site.
  • May 2007 – Blind Access Journal weighs in on the Freedom Scientific v. Serotek lawsuit in defense of Serotek with a petition asking that the parties resolve their differences in a manner that preserves innovation in the assistive technology industry.
  • May 2007 – Darrell publishes the following thought provoking articles, resulting in requests for republication in several blindness organizations’ monthly magazines:
  • June 7, 2007 – Freedom Scientific settles with Serotek in a manner that permits Serotek to continue developing and selling its innovative technology.
  • June 2007 – Darrell publishes the thought provoking article entitled My Thoughts on the Relationship Between Vocational Rehabilitation Agencies, Consumers and the Blindness Assistive Technology Industry as discussions of the state of the blindness assistive technology industry continue at a fever pitch.
  • July 2007 – Blind Access Journal begins promoting the Yahoo! Accessibility Improvement Petition asking the company to make all their CAPTCHAs accessible to the blind and visually impaired. The petition is still ongoing, and is officially endorsed by the American Council of the Blind.
  • July 2007 – Darrell publishes Accessibility Is A Right, Not a Charity, Convenience, Luxury or Privilege in an attempt to further clarify the absolutely critical nature of the need for accessibility to facilitate our civil rights as people who are blind or visually impaired. We believe this article has been republished, with permission, in Dialogue Magazine, as well as several others.
  • July 2007 – After we wrote a letter to Netralia, the developer of the CallBurner Skype call recording software, we received an incredibly quick response in the form of an accessible application! See this article for the full story. We thank Paul Andrews at Netralia for spearheading this effort. CallBurner has become the only application we use for all our Skype call recording needs. It turns out to be quite useful in advocacy situations in combination with the Skype-in or Skype-out services for receiving and placing telephone calls, as well as in recording interviews for eventual replay on radio shows and podcasts. CallBurner is the official Skype telephone call recording program of the Blind Access Journal!
  • August 2007 – Darrell publishes Imagine The Dark Future of CAPTCHA and Multifactor Authentication for the Blind as a wake up call to the blind community.
  • August 2007 – Darrell’s letter to Leo Laporte concerning the need for accessible CAPTCHA is read and discussed in depth on Episode 102 of the Security Now! podcast with Leo Laporte and Steve Gibson.
  • September 2007 – The new blind-access mailing list is created as a core group of interested parties discussing effective approaches to accessibility evangelism. You may join by sending an e-mail to blind-access-request@lists.blindaccessjournal.com with the word subscribe in the subject field.
  • September 2007 – Darrell publishes The Heart of Accessibility Evangelism in response to several disturbing conversations on the subject.
  • October 2007 – We ask Freedom Scientific to take steps to reasonably accomodate its deaf-blind customers by making text transcripts available for all their podcasts and other audio content.
  • November 2007 – Slashdot.org adds an audio playback feature, making their CAPTCHA accessible.
  • November 29, 2007 – Darrell’s sister, Michelle Sinnock, passes away due to lung cancer.
  • December 2007 – Darrell writes letter to the developers of Messenger Plus Live asking for an accessible alternative or removal of the CAPTCHA required to uninstall the sponsored version of their software.

As you all can see, we have accomplished a few things. There is, however, so much more left to be done. Several challenges over the past couple of months have resulted in very little activity here on the journal. One blind couple can’t do everything! The task of keeping the journal running is monumental. We are, thus, asking for your support as our faithful readers. Please consider doing one or more of the following:

  1. Join the blind-access mailing list. Send a blank e-mail to blind-access-request@lists.blindaccessjournal.com with the word subscribe in the subject field. This list serves as a vehicle for informal discussion of accessibility issues and ways in which we might best evangelize their favorable resolution.
  2. Submit your own articles, ideas for articles or any other useful information directly to us by writing to our editor@blindaccessjournal.com e-mail address or by leaving a message on our comment line at 206-350-2621.
  3. Place telephone calls, sign petitions, write letters and take all other actions we request of you from time to time in order to show your support for our right to have the accessibility we must be granted in order to fully participate in society.

2008 is now upon us. We wish all of you happiness in this new year, and invite all of you to join us out here on the front lines of accessibility evangelism!

Categories: accessibility, advocacy

QVC Asked to Retain Accessibility in Web Site Update

October 12, 2007 • Darrell Shandrow Hilliker

Randy from Accessible Devices has informed us that the QVC home shopping network is beta testing a significantly updated web site. While the current site is accessible to blind shoppers, the beta site is apparently not so great. We have just submited a short note to the QVC webmasters asking that they keep in mind the accessibility needs of their blind customers. A response has been explicitly requested, so please stay tuned for any updates. In the meantime, all blind and visually impaired QVC shoppers are asked to immediately complete this contact form asking QVC to continue reasonably accomodating and retaining their blind and visually impaired customers by ensuring the ongoing accessibility of the web site. One quick note from an accessible evangelist is only the very beginning, but it is not even close to sufficient as an ending step. If you are blind or visually impaired, and you shop with QVC, please fill out the form requesting web site accessibility right now.

Categories: accessibility, advocacy

Freedom Scientific Asked to Reasonably Accomodate Deaf-Blind Customers

October 5, 2007 • Darrell Shandrow Hilliker

I just read the article Freedom Scientific says no to access for deaf people on the Access Ability blog, and I must say I am rather dismayed. The issue at hand is the current lack of accessibility of the company’s FSCast to the deaf-blind segment of the blind community.

While Freedom Scientific manufactures products to meet the needs of an underserved, minority population, it also seems to be failing to accomodate a segment of that very community. How can we ask the mainstream technology industry to reasonably accomodate us, when we allow companies in our own blind community to pass on providing accessibility by claiming a lack of resources?

We at Blind Access Journal ask Freedom Scientific to reasonably accomodate its deaf-blind customers by following these steps to incrementally increase the accessibility of their podcast audio content:

  1. Provide a link to an alternative document that delivers similar information. In the case of the most recent podcast episode 10, for instance, posting the JAWS 9.0 release notes at the same time as the audio would have represented a positive step forward.
  2. Provide detailed show notes that cover all the same important information delivered in the audio presentation. This can be a summary, at least in the beginning, so long as the same important information is delivered.
  3. Finally, the ultimate goal should be to supply full text transcripts of each FSCast episode.

We ask Freedom Scientific to do the right thing by moving toward full accomodation of its deaf-blind customers in a way that is inexpensive while ensuring their full inclusion in everything the company has to offer. We believe the largest player in the blindness assistive technology industry ought to be able to show positive movement in this area by the time episode 11 of the FSCast is released. Come on, Freedom Scientific, please step up to the plate, do the right thing and make sure all your blind customers, including those whom also happen to be deaf, are afforded a full and equal opportunity to participate.

Categories: accessibility, advocacy

GoldWave Developer Seeks Accessibility Feedback from Blind Users

September 29, 2007 • Darrell Shandrow Hilliker

The developer of the GoldWave audio editing software has expressed an interest in learning how blind and visually impaired people use the software and taking feedback regarding ways in which it may be made more accessible in future releases. All blind and visually impaired GoldWave customers are encouraged to contact Chris, the developer of this popular application in the blind community, with constructive feedback. Given the numerous issues with Sound Forge 9.0, and the apparent lack of communications between Sony and its customers on accessibility and many other concerns, I may consider switching to GoldWave. All thoughts on this are welcome.

Categories: accessibility

Visual Verification: Six Apart Continues to Lock Out the Blind with Inaccessible CAPTCHA

September 29, 2007 • Darrell Shandrow Hilliker

We continue to be locked out of full and equal participation by Six Apart, developers of the TypePad blogging platform, due to an inaccessible CAPTCHA used for account creation and posting comments to blogs. In the past, numerous attempts to contact the company have gone ignored. Now that it has come to our attention that various members of the disability community use TypePad as their blogging platform, despite its inaccessible CAPTCHA, it would seem to be time for another attempt at getting this issue properly addressed by Six Apart. All blind and visually impaired Internet users, along with those sighted people who care about what happens to us, are urged to use the Contact Us page on the Six Apart web site to ask the company to finally do the right thing by making their CAPTCHA accessible. I have already contacted Jane Anderson, Six Apart’s Media Contact, asking for her assistance in resolving this issue or devising a plan for doing so in preparation for another article in the works concerning TypePad bloggers in the disability community. It has been proven over and over again that, if we keep on publicly and privately discussing this issue of the inaccessible CAPTCHA lockout, it often does eventually get resolved. Let’s all keep the lights shining clearly on this challenge as we move toward more positive results.

Visual Verification: Mike Tech Show Covers Yahoo! Accessibility Improvement Petition

September 28, 2007 • Darrell Shandrow Hilliker

Thanks to Mike Smith of the Mike Tech Show podcast for discussing and urging his listeners to sign the Yahoo! Accessibility Improvement Petition asking the company to make their CAPTCHA accessible to the blind and visually impaired. Let’s all continue our efforts to reach out on this and all other critical technology access issues.