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CAPTCHA

Press Release: Yahoo! Asked to Reasonably Accomodate the Blind by Adding Audio CAPTCHA

July 24, 2007 • Darrell Shandrow Hilliker

Yahoo! Asked to Reasonably Accomodate the Blind by Adding Audio CAPTCHA

An online petition is being circulated worldwide asking Yahoo! to implement an audio alternative to their graphical CAPTCHA (visual verification) process so that the blind and visually impaired will be afforded the same level of access enjoyed by the sighted. All Internet users are asked to sign this petition and support the concept that the blind and visually impaired should be reasonably accomodated with respect to multifactor authentication and visual verification systems.

Tempe, AZ July 24, 2007 — We at Blind Access Journal ask all blind and sighted Internet users to sign the Yahoo! Accessibility Improvement Petition at BlindWebAccess.com asking Yahoo! to make available an audio alternative to their CAPTCHA as a reasonable accomodation affording blind and visually impaired people the same access to the company’s resources as that currently granted the sighted. Right now, Yahoo!’s graphical visual verification prevents full independent access by the blind or visually impaired computer user to many of the company’s services. Pictures can’t be interpreted or automatically conveyed using Braille or speech access devices. Until an accessible alternative is made available, people with vision loss can’t see the code to be entered into the box to be granted admission. Tell Yahoo! you want them to provide an alternative way for blind users to verify their human status. If you close your eyes, don’t get caught by the CAPTCHA! Please visit www.BlindWebAccess.com and sign the Yahoo! Accessibility Improvement Petition today!

Visual Verification: AFB Video Demonstrating the CAPTCHA Lockout of the Blind on Facebook, Friendster and MySpace

July 23, 2007 • Darrell Shandrow Hilliker

Thanks to a listener to Allison’s podcast, you can check out a YouTube video apparently from the American Foundation for the Blind that clearly demonstrates the way CAPTCHA without reasonable accomodation locks out the blind and visually impaired from participation in online social networks.

Visual Verification: A Great Idea Proposed by a Sighted Friend

July 22, 2007 • Darrell Shandrow Hilliker

My good friend Allison has discussed CAPTCHA accessibility on her latest podcast. Here’s what she has to say in her shownotes. Great idea! Of course, please, also sign the current petition asking Yahoo to make theirs accessible while you’re at it! Here’s what Allison has to say:

So I think the reason I instinctively take into account the needs of the blind and deaf community is because as an Apple user I’ve always been in the minority. I wonder if I’d be so attuned to the cause if I had grown up in a majority-Windows world? anyway, the reason I bring this up is I’d like your help with something. You know how you go to a website and in order to play they make you identify some weird configuration of letters and numbers in order to prove that you’re not a spammer? Those weird letter things are called CAPTCHAS. they are pretty darn effective at keeping out the bad guys, but it turns out they also keep out blind people. Imagine how lame it would be if half the time you tried to go somewhere on the web you ran up against a brick wall that kept you from getting in?

Some sites include a button that says something to the effect of “click here if you cannot read this CAPTCHA” and it allows the blind or visually impaired user to get a call back from a human to help them enter the site. Sounds like a perfect solution, right? well, not if you think about it – imagine trying to enter your own BANK, and you have to sit by the phone and wait for a call? That’s not accessibility, that’s a deterrent! And unfortunately, in reality they frequently don’t call back at all. So, there must be a better way.

It turns out that there ARE alternatives that allow blind people to come in the front door but still keep the bad guys out. It’s an audio version of the CAPTCHA, or audio CAPTCHAs. For some reason, many companies just don’t employ this technique and can actually be violating some federal laws on accessibility. Many people, like Darrell Shandrow of the Blind Access Journal are working to change minds, to increase knowledge so that companies ALWAYS include accessible options that are as good as those of us without disability enjoy.

I’d like to suggest that in our own way, we all help this cause in a REALLY simple and easy way. Each time you encounter a visual-only CAPTCHA, find the contact us link, and drop them a line saying, “hey, where’s the audio captcha? why would you want to limit your audience that way?” Imagine if all of us did that, maybe we could actually catch people’s attention. I like the idea of pointing towards their business – what’s in it for them – they’d have more customers if they included the blind too! Heck, there are 10 million blind people in the US alone – would you want to cut out 10 MILLION potential customers??? That would be mad! anyway, think about making this tiny little effort each time you run into a captcha – I don’t know about you, but I’m annoyed by them anyway so I wouldn’t mind annoying the people that put them there in the first place at the same time! You can use your own words of course but just drop them a line, let them know that we think this is unfair practices, and stupid business!

I would hope that we are already executing Allison’s idea every time we experience a CAPTCHA that locks us out but, sadly, I know most blind people are not. As members of the blind community, it is always our obligation to do our best to politely contact the developers of web sites to ask for a reasonable accomodation to their inaccessible CAPTCHA before resorting to more serious, public advocacy efforts. In many, but sadly not all cases, simply informing the web site operator of the issue, asking for its correction and providing examples of other audio CAPTCHA implementations can get the job done. All the same, when this approach does not work, we must not shy away from standing up for our human rights.

Visual Verification: Changing the Frame of Reference?

July 22, 2007 • Darrell Shandrow Hilliker

Recently, I have been engaged in discussions with several close friends and colleagues concerning my ongoing comparison between the exclusion of the blind from online participation through visual only CAPTCHA and the historical issue of racial segregation in the United States. These friends tell me the comparison is too controversial, that it doesn’t really work (either as a vehicle to explain the harm done by the exclusion or as a means to persuade others to do the right thing) and some find it deeply offensive. Though I will continue to use the “No Blind People Allowed” sign as a description of the problem caused by these visual verification schemes, I will cease using the segregation analogy. It is still absolutely critical that a workable analogy be found that can be used as a frame of reference to explain the harm caused by inaccessible CAPTCHA and persuade those without a reasonable accomodation to change their attitude and simply do the right thing as soon as possible. I am thus opening the floor for your thoughts on an alternate frame of reference. Please post a comment to this article or feel free to e-mail editor@blindaccessjournal.com with your frank, honest thoughts on anything we can do to move this issue along in a constructive way.

Visual Verification: FormShield Protects .NET Based Web Sites While Avoiding the "No Blind People Allowed" Sign

July 19, 2007 • Darrell Shandrow Hilliker

Kevin Gearing has released an outstanding CAPTCHA (visual verification) solution for protecting .NET based web sites against abuse, while permitting access to blind and visually impaired users. FormShield is donationware that provides both an audio and visual CAPTCHA, including correct audio playback of CAPTCHA strings containing mixed case characters. We thank Kevin Gearing for including the audio playback functionality in his CAPTCHA solution, and put this up as one more example of a solution that should be implemented immediately on all web sites that currently do not provide an acceptable alternative to their visual only CAPTCHA schemes.

Visual Verification: Petition Asks Yahoo to Tear Down "No Blind People Allowed" Sign

July 15, 2007 • Darrell Shandrow Hilliker

We ask all of you to review and sign the Yahoo’s Accessibility Improvement petition asking the company to make an audio alternative to its CAPTCHA available so that the blind and visually impaired will be permitted timely access to the same services as those already granted the sighted. The use of a telephone callback scheme is totally insufficient as it does not grant the same level of instant access as the sighted and Yahoo personnel
do not consistently make contact in a timely manner. It is our ongoing contention that visual only CAPTCHA schemes without at least an accessible audio alternative represent “No Blind People Allowed” signs in much the same way as African-Americans were deliberately denied entry to restaurants and other similar public accomodations in the era of segregation. We ask Yahoo to simply fix their grievous error by promptly adding an audio CAPTCHA to all its properties as soon as possible as part of the company’s ongoing accessibility initiatives.

Resolving the "Click to Run ActiveX Control" Error in Internet Explorer 7.0 When Playing Audio on Web Sites

July 15, 2007 • Darrell Shandrow Hilliker

For quite some time now, I have been experiencing the annoying “Click to run ActiveX control” error message when playing audio from various web sites, including those providing audio CAPTCHA alternatives. In some cases, the browser would crash completely after pressing the OK button. An example of a page that can cause the issue is the FormShield audio CAPTCHA demonstration. Thanks to Jeff Bishop for finding and resolving this rather frustrating issue. Follow these steps to reset Internet Explorer to its factory defaults, associate all media types to Windows Media Player and reconfigure your desired media player.

Reset Internet Explorer

Warning: Resetting Internet Explorer returns it to original factory defaults, deletes all temporary files and disables browser add-ons. Though resetting Internet Explorer is recommended to assure full resolution of media and other browser issues, you may wish to skip this first step to see if you can resolve the issue without performing a full browser reset. Follow these steps to reset Internet Explorer to its factory default configuration:

  1. Open Internet Explorer.
  2. Press Alt+T to open the Tools menu.
  3. Press o to open the Internet Options dialogue.
  4. Press Shift+Tab to move to the list of Internet Explorer tabs, then press End to navigate to the Advanced page.
  5. Press Shift+Tab to move to the Reset… button and press Enter to begin the process of disabling add-ons and completely resetting the browser to its factory defaults.
  6. Follow the confirmation prompt by pressing Tab to another Reset button and pressing enter.
  7. Press Tab to move to the Close button and press Enter.
  8. Press OK to restart Internet Explorer.
  9. It is necessary to reconfigure Internet Explorer’s accessibility settings. Press Alt+T followed by o to return to the Internet Options dialogue.
  10. Press Shift+Tab to move to the list of Internet Explorer tabs, then press End to navigate to the Advanced page.
  11. Press Tab to navigate into the Settings tree view.
  12. Press down arrow to navigate to the “Always expand ALT text for images” checkbox and press the space bar to activate this setting.
  13. Press down arrow to navigate to the “Move system caret with focus/selection changes” checkbox and press the space bar to activate this setting.
  14. Press Shift+Tab twice to navigate to the Apply button and press the space bar.
  15. Press Shift+Tab twice to navigate to the OK button and press enter.

Configure Windows Media Player as the Default for all File Types

  1. Press Windows Key +M to minimize all applications and focus on the desktop. If Windows Media Player is not found on the desktop, press the Start button, select All Programs and choose Windows Media Player.
  2. Arrow to Windows Media Player and press Enter to open the application.
  3. Press Alt+T to pull down the Tools menu.
  4. Press o to open the Options dialogue.
  5. Press Control+Shift+Tab three times to navigate to the File Types page.
  6. Press Tab to navigate to the Select All button and press enter.
  7. Tab to OK and press enter.
  8. Press Alt+F4 to close Windows Media Player.

Reconfigure File Type Associations on the Desired Media Player

If you do not use Windows Media Player exclusively, it will now be necessary to reconfigure the associations in your preferred player. For example, follow these steps to select all file types in Winamp:

  1. If you are not already on the desktop, press Windows Key+M to minimize all application windows and return focus to that location.
  2. Arrow to Winamp and press Enter to open the application.
  3. Press Control+P to open Winamp’s preferences dialogue.
  4. Press down arrow until you reach File Types. These options are found under the General Preferences branch of the tree view.
  5. Press tab until you reach the All button and press the space bar. This selects all audio and video file types for association to Winamp.
  6. Press Shift+Tab until you reach the Close button and press enter to dismiss the preferences dialogue.

After making these changes, you should find that audio CAPTCHAs and other web sites that play inline audio and video content will function properly without presenting the “Click to run ActiveX control” error message or crashing the browser.

Categories: CAPTCHA, tips, video

Visual Verification: ReCAPTCHA System Improves Internet Security and Book Searchability

May 27, 2007 • Darrell Shandrow Hilliker

It sure would have been nice if the Carnegie Mellon University folks
would've thought about accessibility when they invented CAPTCHA in the first
place, or, at least, those who probably placed Federal and other funds into
the work leading to the invention. I'm just glad that audio CAPTCHA is
going to be a part of this new project. Of course, as we know, audio is
ultimately insufficient and a better way to secure resources must be
devised.

CCN Magazine, Canada
Sunday, May 27, 2007

ReCAPTCHA System Improves Internet Security and Book Searchability

2007-05-27 13:04:35

A Carnegie Mellon University computer scientist is enlisting the unwitting
help of thousands, if not millions, of Web users each day to eliminate a
technical bottleneck that has slowed efforts to transform books, newspapers
and other printed materials into digitized text that is computer searchable.
Luis von Ahn, an assistant professor of computer science and recipient of a
MacArthur Foundation "genius grant," says the project will also improve Web
security systems used to reduce spam and make it possible for individuals to
safeguard their own email addresses from spammers.

Key to the new project is assigning a new, dual use to existing technology:
CAPTCHAs, the distorted-letter tests found at the bottom of registration
forms on Yahoo, Hotmail, PayPal, Wikipedia and hundreds of other sites
worldwide. CAPTCHAs, an acronym for Completely Automated Public Turing Test
to Tell Computers and Humans Apart, distinguish between legitimate human
users and malevolent computer programs designed by spammers to harvest
thousands of free email accounts. The tests require users to type the
distorted letters they see inside a box – a task that is difficult for
computers, but easy for humans.

Working with a team that includes computer science professor Manuel Blum,
undergraduate student Ben Maurer and research programmer Mike Crawford, von
Ahn invented a new version of the tests, called reCAPTCHAs, that will help
convert printed text into computer-readable letters on behalf of the
Internet Archive. The San Francisco-based non-profit group administers the
Open Content Alliance and is one of several large initiatives working to
digitize books and other printed materials under open principles, making the
text searchable by computer and capable of being reformatted for new uses.

Optical character recognition (OCR) systems that automatically perform this
conversion are often stumped by underlined text, scribbles and fuzzy or
otherwise poorly printed letters. ReCAPTCHAs will use words from these
troublesome passages to replace the artificially distorted letters and
numbers typically used in CAPTCHAs.

The new tests continue to distinguish between humans and machines because
they use text that OCR systems have already failed to read. And because
people must decipher these words to pass the reCAPTCHA test, they will help
complete the expensive digitization process.

"I think it's a brilliant idea – using the Internet to correct OCR
mistakes," said Brewster Kahle, director of the Internet Archive. ReCAPTCHAs
will speed the digitization process while also helping to improve OCR
methods and perhaps extend them to additional languages, he said. "This is
an example of why having open collections in the public domain is
important," he added. "People are working together to build a good, open
system." Von Ahn hopes to substitute his reCAPTCHAs for as many conventional
CAPTCHAs as possible. "It is estimated that 60 million or more CAPTCHAs are
solved each day, with each test taking about 10 seconds," he said. "That's
more than 150,000 precious hours of human work that are lost each day, but
that we can put to good use with reCAPTCHAs."

With support from Intel Corp., von Ahn's team has devised a free, Web-based
service that allows individual webmasters to install reCAPTCHAs to protect
their sites. Individuals can also use the service to protect their own email
addresses, or lists of addresses they post on personal Web pages. In the
case of some commercial Web sites with heavy traffic, reCAPTCHA may charge a
fee to pay for additional bandwidth.

To make certain that people are correctly deciphering the printed text, the
reCAPTCHA system will require Web site visitors to type two words, one of
which the system already knows. Each unknown word will be submitted to
multiple visitors. If the visitor types the known word correctly, the system
has greater confidence that the unknown word is being typed correctly. If
several visitors type the same answer for the unknown word, that answer will
be assumed to be correct.

An audio version of reCAPTCHA, which will transcribe portions of radio
programs that have defied speech recognition programs, will also be
available for blind Web users.

http://www.ccnmag.com/news.php?id=5301

Visual Verification: FACEBOOK VV LOCKING ME OUT FROM MY FRIENDS

May 26, 2007 • Darrell Shandrow Hilliker

Please read this testimonial evidence from a blind person discussing the
negative impact caused by the "no blind people allowed" sign on a popular
social networking site. It is important for us all to realize that this
discrimination is quickly moving beyond the registration process and into
day-to-day use of some web based resources. We must insist that CAPTCHA be
made accessible by way of audio or other reasonable accomodations in all
cases where it is used.

My name is David Harvey from New Zealand. I just signed up with
www.facebook.comm and asked my flatmate to help me out with the visual
verification
process during registration. All went well.

Four days later as I write this today, they've put VV on the features that
mean a lot to me – adding friends, posting messages, writing on
walls, etc. You can stop the VV if you verify your account. You do this by
enterying your cell phone number and a text message will be sent with
a code you must enter into the box.

This has made me angry since using social networking sites like Facebook as
a communication tool is that you don't have to give out your email address,
and I wish to be able to use those sites the same as everybody else. I
don't want to have to deactivate my account with them, since
I've made a lot of friends this year, most of whom live abroad and are
leaving at the end of June, and they prefer Facebook over Bebo or Myspace.

As a result of this increasing inaccessibility, David has written an e-mail to Facebook’s support team:

Yes I did contact them. I’ll let you and Jeff know my response once I receive it. Here’s the email I sent regarding this very serious and discriminating issue:

Subject: CAPTCHA PROBLEM

Hello,

My name is David Harvey from New Zealand. I signed up for Facebook on 23rd of may NZ time. Since I’m blind my flatmate help me out with the visual verification at registration. Within the last six hours captcha has been implemented site-wide, which is preventing me from interacting with my friends, as well as adding new ones. I also discovered there’s an option to verify my account, but I don’t yet have a mobile phone to verify with and won’t have one for at least three months. I know blind and visually impaired people who work in the technology field. Some sites like PayPal, LiveJournal and Google have implemented audio captcha, which reads the text out using synthesized speech. This is a very serious issue not just for Facebook but for all sites who wish to use captcha.

Please let me know if you are interested in working with me to resolve this issue. I love your services and I’d hate to cancel because of a visual graphic which my screen-reader is unable to read get in the way
of using such a fine service.

Another quote on the Facebook login page says “Everyone can join”. Well that’s not the case. Did you know that companies can be find for misleading users?

Thanks

David Harvey