The Relationship Connection, Daring to march to a different drum!

Can you remember a time when people around you assumed you were like
them, or to behave in a certain way, and yet you knew that what they
expected wasn't really who you knew yourself to be?

Perhaps this is also a question.
the world says we are blind, incapable, poor, unable, limited, and
whatever else they say. Do you accept that? Do you sit back and let
that be true? Is it true? Or do you find the courage to stand up and
say first, "no, I am not that." I am far more than you see or
understand. Let me tell you who I am!"

What is it like to find the courage to dare to be more, perhaps
different than what the world says? What is it like to find the words
to make a statement so challenging to most of the world? Do you do it?
Have you ever done it? Can you imagine the courage it takes?

And what if, being who you really are would mean changing every
relationship, every assumption others would have about you in order to
bring such a change about?

Hi Everyone,

Sorry to be this late with what's on tonight's show. I just got in from
being in school all day. But tonight, we have our own chrissie
Cochrane. Many of you know herwearing several hats with ACB Radio. She
is a friend to many,.
tonight she is willing to share her own personal story Some of you may
have heard it before. I hope, even if you have, that you will come back
and tune in for what may be an even deeper perspective.

Call in, skype, messenger, email.
Skype: debbie_hazelton
888 476-4616, 407 413-9336
messenger: healinghands4u@bellsouth.net
email: dhazelton@acbradio.org

It's ACB Radio Mainstream
http://www.acbradio.org/mainstream
2:00 UUTC. That's Saturday, beginning at 10:00 EDT Friday in the US,
7:00 Pacific, replaying every 3 hours throughout the broadcast day.

Hope to see you there!

All the best!
Debbie Hazelton:
helping people feel better, one person at a time!

Landmark web accessibility announcement about Credit Reports

For immediate release — please distribute as appropriate 

Dear friends and colleagues:  The  U.S. credit reporting agencies announced today that free on-line credit reports will comply with the Web Content Accessibility Guidelines by October of this year.  Credit reports will be available in Braille, Large Print, and on audio CD by December.   This announcement is the result of an agreement signed by the American Council of the Blind and others using Structured Negotiations.  The full agreement is available on line at www.LFLegal.com/2008/04/credit-report-agreement.  The press release below is also available on line at 

http://lflegal.com/2008/04/credit-report-press-release/ .  You are welcomed to link to either of these documents.   Thanks, Lainey

National Credit Reporting Companies, Blind Community, Announce Landmark Initiative to Provide Accessible Online Credit Reports 

Braille and other formats also to be made available 
(City) (April 23, 2008)  The nation’s three major consumer credit reporting companies today unveiled a comprehensive program to provide improved access to important credit information for people who are blind or visually impaired.  The initiative, crafted with the American Council of the Blind, its California affiliate and several individual members of the blind community, will help protect the credit information of individuals who cannot read a standard print credit report. 
Under the plan announced today, Equifax (NYSE: EFX), Experian (EXPN.L), and TransUnion have begun working to make online credit reports and related information accessible through their jointly operated website, AnnualCreditReport.com, the official site to help consumers obtain free credit reports.  Accessible credit reports for people with visual impairments will be available online by October 31 of this year.  By the end of the year, the companies will also make credit reports available in Braille and other formats at no charge to qualified individuals who cannot access print information. 
“We are thrilled with the commitment of Equifax, Experian and TransUnion to provide credit information in accessible formats,” said Melanie Brunson, Executive Director of the American Council of the Blind in Washington, D.C.  “The initiative being announced today will help people with visual impairments fight identity theft by independently monitoring and reviewing their credit reports as all members of the public should.”  
“By proactively creating AnnualCreditReport.com, Equifax and its rivals gave consumers easy access to their credit information and this latest initiative is yet another example of how, as an industry, we are extending this access to consumers with visual impairments,” said Dann Adams, President, Equifax U.S. Consumer Information Solutions.
“Experian has a long history of providing quality credit products and services to consumers and we were excited by the opportunity to improve access for consumers with visual impairments to these important tools,” said Kerry Williams, group president, Credit Services & Decision Analytics, Experian Americas.  
“TransUnion is very pleased to be a part of this important effort that will help empower visually impaired consumers to manage their own credit health,” said Mark Marinko, president of Consumer Services at TransUnion.
 
Web Site Access
Today’s initiative includes a commitment to design online credit reports and related web pages in accordance with guidelines issued by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) (www.w3.org/wai).  The guidelines, which do not affect the content or look and feel of a Web site, ensure that Web sites are accessible to persons with visual disabilities.  The guidelines are of particular benefit to blind computer users who use screen reader or magnification technology on their computers and who rely on a keyboard instead of a mouse.  
“Web site accessibility is of great importance to both the blind community and to people with disabilities generally,” said ACB Board member, and CCB President, Jeff Thom, a blind lawyer in Sacramento, California.  “We applaud the leadership role taken by all the credit reporting companies in committing to address the accessibility of AnnualCreditReport.com and online credit reports, helping to protect the financial security of a wide range of online consumers.”
“We truly appreciate the credit reporting companies’ willingness to engage in discussions with us to find a solution to the problem of inaccessible credit reports,” said Paul Parravano, a blind M.I.T. employee in Cambridge, Massachusetts, who was involved in the discussions.  “Today’s announcement, reached as a result of the collaborative process, is an important milestone in the blind community’s quest for independent control over their financial information.”
About American Council of the Blind (ACB) and California Council of the Blind (CCB) 
American Council of the Blind is a national consumer-based advocacy organization working on behalf of blind and visually impaired Americans throughout the country, with members organized through seventy state and special interest affiliates.  California Council of the Blind is the California affiliate of the ACB, and is a statewide membership organization, with 40 local chapters and statewide special interest associations.  ACB and CCB are dedicated to improving the quality of life, equality of opportunity and independence of all people who have visual impairments.  Their members and affiliated organizations have a long history of commitment to the advancement of policies and programs which will enhance independence for people who are blind and visually impaired.  More information about ACB and CCB can be found by visiting www.acb.org  and http://www.ccbnet.org/
ABOUT EQUIFAX
Equifax (www.equifax.com) empowers businesses and consumers with information they can trust. A global leader in information solutions, employment and income verification and human resources business process outsourcing services, we leverage one of the largest sources of consumer and commercial data, along with advanced analytics and proprietary technology, to create customized insights that enrich both the performance of businesses and the lives of consumers. 
Customers have trusted Equifax for over 100 years to deliver innovative solutions with the highest integrity and reliability.  Businesses – large and small – rely on us for consumer and business credit intelligence, portfolio management, fraud detection, decisioning technology, marketing tools, HR/payroll services, and much more.  We empower individual consumers to manage their personal credit information, protect their identity and maximize their financial well-being.
Headquartered in Atlanta, Georgia, Equifax Inc. employs approximately 7,000 people in 14 countries throughout North America, Latin America and Europe. Equifax is a member of Standard & Poor’s (S&P) 500® Index. Our common stock is traded on the New York Stock Exchange under the symbol EFX.          
ABOUT EXPERIAN
Experian® is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.
Combining its unique information tools and deep understanding of individuals, markets and economies, Experian partners with organizations around the world to establish and strengthen customer relationships and provide their businesses with competitive advantage.
For consumers, Experian delivers critical information that enables them to make financial and purchasing decisions with greater control and confidence.
Clients include organizations from financial services, retail and catalog, telecommunications, utilities, media, insurance, automotive, leisure, e-commerce, manufacturing, property and government sectors.
Experian Group Limited is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. It has corporate headquarters in Dublin, Ireland, and operational headquarters in Costa Mesa, Calif., and Nottingham, UK. Experian employs approximately 15,500 people in 36 countries worldwide, supporting clients in more than 65 countries. Annual sales are in excess of $3.8 billion.
For more information, visit the Group’s Web site on www.experiangroup.com.
ABOUT TRANSUNION
As a global leader in credit and information management, TransUnion creates advantages for millions of people around the world by gathering, analyzing and delivering information. For businesses, TransUnion helps improve efficiency, manage risk, reduce costs and increase revenue by delivering comprehensive data and advanced analytics and decisioning. For consumers, TransUnion provides the tools, resources and education to help manage their credit health and achieve their financial goals. Through these and other efforts, TransUnion is working to build stronger economies worldwide. Founded in 1968 and headquartered in Chicago, TransUnion employs more than 4,000 employees in more than 30 countries on six continents. www.transunion.com
CONTACTS
For the Blind Community
Lainey Feingold
510.548.5062
Linda Dardarian
510.763.9800
For The Credit Reporting Companies
Equifax
Jennifer Costello
404.885.8907
Experian
Susan Henson
714.830.5129
Transunion
Steven R. Katz
312.985.2373
Lainey Feingold
Law Office of Lainey Feingold
www.LFLegal.com
(510) 548.5062

Coming up on Main Menu for the week of April 23 – Talkr.com, GW Micro SenseView and Ultracane Demo

Hello Everyone,     
 
Coming up this week on a one hour prerecorded Main Menu, we hear from Jamie Pauls with AccessWatch all about Talkr.com, then we play two final CSUN 2008 presentations: GW Micro’s SenseView and one more demonstration of the UltraCane.  Stay tuned for new live content in upcoming weeks of Main Menu.
 
Here is how to participate in the show:     
 
The number to call into the show is 866-400-5333.   
You may email your questions to:
mainmenu@acbradio.org
You may also interact with the show via MSN (Windows Live) Messenger. The MSN Messenger ID to add is:
mainmenu@acbradio.org     
 
Would you like to interact with a group of Main Menu listeners about the topics heard on Main Menu and Main Menu Live? You can do this by joining the Main
Menu Friends email list. The address to subscribe is:
main-menu-subscribe@googlegroups.com
Come join an already lively group of users.     
 
Would you like to subscribe to podcast feeds for Main Menu and Main Menu Live? The RSS feeds to add to your podcatching application are:     
 
 
Main Menu can be heard on Tuesday evenings at 9:00 Eastern, 6:00 Pacific, and at 1 universal (GMT) on Wednesday mornings on the ACB Radio Main Stream channel.     
 
Follow this link to listen to the show:     
 
 
Jeff Bishop and Darrell Shandrow
The Main Menu Production Team

Coming up on Main Menu for the week of April 15 – LevelStar, ITEX, Bookshare.org and Ultracane

Hello Everyone,    
 
Coming up this week on a one hour prerecorded Main Menu, we hear from LevelStar, ITEX, Bookshare and Ultracane.  This concludes our 2008 CSUN coverage.  We thank Marlaina for her efforts this year.
 
Here is how to participate in the show:    
 
The number to call into the show is 866-400-5333.   
You may email your questions to: mainmenu@acbradio.org
You may also interact with the show via MSN (Windows Live) Messenger. The MSN Messenger ID to add is: mainmenu@acbradio.org    
 
Would you like to interact with a group of Main Menu listeners about the topics heard on Main Menu and Main Menu Live? You can do this by joining the Main Menu Friends email list. The address to subscribe is: main-menu-subscribe@googlegroups.com
Come join an already lively group of users.    
 
Would you like to subscribe to podcast feeds for Main Menu and Main Menu Live? The RSS feeds to add to your podcatching application are:    
 
 
Main Menu can be heard on Tuesday evenings at 9:00 Eastern, 6:00 Pacific, and at 1 universal (GMT) on Wednesday mornings on the ACB Radio Main Stream channel.    
 
Follow this link to listen to the show:    
 
 
Jeff Bishop and Darrell Shandrow
The Main Menu Production Team

Blind Congressional Candidate on the next Marlaina Program

"I'm a concerned citizen running for office, and I want to hear from you! We
in New Jersey's 5th Congressional district need to work together to bring
about real change and a return to common sense."

Now, those words may not seem much different from what we are hearing around
the United States these days during this year of fascinating politics. So,
why do I quote them? Because the person who speaks them is totally blind.

On the next Marlaina, meet Dr. Dennis Shulman, a psychologist and ordained
rabbi from New jersey who is running for a seat in the Congress of the
United States of America.

Dennis Shulman, renowned author, educator, and clinical psychologist, has
dedicated his life to serving all segments of the community.
Blind since childhood, he has overcome significant obstacles to earn an Ivy
League diploma and rise to the top of his profession – and become an
ordained rabbi.
Dr. Shulman is running for Congress in New Jersey's Fifth Congressional
District because he believes fundamental change is needed in Washington.
"I am running for Congress not as a career politician, but as a concerned
citizen,"
says Shulman. "I believe that Congress could use more candor and more people
with diverse life experiences. We keep sending career politicians to
Washington and what do we have to show for it? A big mess. It may very well
take a blind man to show Congress the light."
Dennis has spent his entire life confronting challenges – and surmounting
them. Growing up working class and losing his sight at a young age, some
predicted that Dennis would never graduate high school. During high school,
Dennis worked in a toy factory to help his family pay the bills. However,
neither he nor his parents accepted that anything would keep him from
achieving the American Dream, and Dennis' success in high school led to
acceptance to college.
He graduated from Brandeis in the class of 1972 Magna cum Laude and Phi Beta
Kappa.
That same year Dennis' volunteer activities on behalf of the developmentally
disabled earned him a Special White House Commendation for Outstanding
Humanitarian Service and The David Aranow Award for Outstanding Achievement
in Social Welfare.
Dennis next moved to Harvard University to begin work toward a Ph.D. in
Clinical Psychology and Public Practice. Just two years into the program
Dennis won a Training Fellowship from the National Institute for Mental
Health and married his college sweetheart, medical student Pam Tropper. He
also began what has become an extended series of teaching positions,
professional publications, postdoctoral studies and speaking engagements.
Graduating from Harvard, Dennis began his career as a clinical psychologist
and as an educator, including more than a decade at Fordham. In 1997, Dennis
founded the National Training Program in Contemporary Psychoanalysis at The
National Institute for the Psychotherapies, which he continues to serve.
In 2003, Dennis was ordained as a Rabbi. That same year he published his
book, The Genius of Genesis: A Psychoanalyst and Rabbi Examines the First
Book of the Bible.
In addition to continuing to treat patients in his psychological practice,
Dr. Shulman currently serves as the Associate Rabbi of Chavurah Beth Shalom,
a synagogue in Alpine.
Dr. Shulman has lived in New Jersey's Fifth Congressional District for more
than 25 years. He has been married to his wife, Pam, an obstetrician, for 33
years. They are proud parents of two adult daughters, Holly and Julie.

I have known Dennis since 1968, when we spent a summer together at the
Carroll Rehabilitation Center just outside Boston in a summer youth program.
some of you got to know Dennis through his speech at ACB's recent
legislative conference. On the next Marlaina, Dennis will spend time with
us, and will respond to your questions and comments. Believe me when I tell
you, Dennis is a vibrant, warm and caring person whose perspective on life
is like a breath of spring air.

The Marlaina show is heard on ACB Radio Mainstream.
It all starts on Sunday night at 9 PM Eastern, 6 Pacific, which is Monday
morning at 1 Universal. The program will replay for 24 hours, and of course,
is available via podcast from the ACB Radio replay page. As always, we'll
take your calls at our toll-free number, 866 666 7926.

Please save this message and either click the link below, or paste it into
your browser directly on Sunday at 9 PM Eastern, 6 Pacific or Monday at 1
Universal to listen.

Feel free to distribute this message to others whom you think may be
interested.

As always, thank you so much for your continued support of my ACB Radio
work!

Marlaina

To listen to the show, just click this link or paste it into your browser
http://www.acbradio.org/pweb/index.php?module=pagemaster&PAGE_user_op=view_page&PAGE_id=8&MMN_position=14:14

Attorney Linda M. Dardarian on StructuredNegotiation

Attorney Linda M. Dardarian on Structured Negotiation
April 12, 2008. By Paul Halpern
Lawyersandsettlements.com

Oakland, CA: Traditional litigation is often an expensive, time-consuming,
and adversarial route to resolution. Sometimes it's inevitable, but some
areas of law lend themselves to a collaborative approach that yields
benefits for both sides. It's called structured negotiation, and Linda M.
Dardarian, partner in Goldstein, Demchak, Baller, Borgen and Dardarian
(GDBBD), described how it's done.

LawyersandSettlements (LAS): Is there an area of law that you've found is
especially amenable to a non-litigation approach?

Linda M. Dardarian (LMD): Within our firm's general practice areas, I do
primarily disability rights work, and within that arena, we've carved out a
specialty called structured negotiation. To date, we've made about 28
agreements with some of the largest corporations in the country, which
involve access to technology for the blind. Our clients include the American
Council for the Blind and many ACB state affiliates, and the American
Foundation for the Blind, as well as individuals.

Our clients will tell us about an access problem that they couldn't solve
themselves via customer support. If we find a pattern or practice of
technology not being accessible, we write a letter to the general counsel of
the company laying out the nature of the problem, the facts and legal basis
behind the claim, whether it's the Americans with Disabilities Act or
California or other states' laws, and what we think the solution is that
they should work with us to achieve. We offer to sit down with them and work
on solving the problem.

So structured negotiation begins with us writing that letter. If they're not
interested in meeting with us, we explain why we think we'd win in
litigation. We always make a polite request, but behind it there's the
spectre of a lawsuit. They know we're a serious firm that knows how to
litigate hard and well and successfully. Generally they agree to sit down,
since they're big corporations like Citibank, Wachovia, and American
Express, and they don't want to give the impression that only sighted
customers are eligible for their services. So we've been pretty successful
in working these out.

LAS: What kind of solutions have you reached this way?

LMD: We've worked with major banks to get them to install talking ATMs, for
example, so that a blind person can now go up to any ATM in the country,
plug in an earphone, and hear a description of
everything the ATM does, be taken through all the steps, and access all its
features without needing help from a sighted teller or an assistant. Before
this, a blind person either had to go in only
when the bank was open or give their PIN to a sighted person and trust them
to withdraw the right amount and not rip them off-which is something that no
bank would expect them to go through.

All major banks now also provide Braille and large print on their bank card
statements, because without that a blind customer would have to have a
sighted person read it to them. Blind people are entitled to the same right
of confidentiality as sighted people, and this provides that.

We've also worked on making online banking accessible for blind people who
use screen reader software that reads aloud what's on the computer screen.
The banks or retailers just have to code their web sites so the screen
reader can recognize the screen content. There's no change to the site's
look and feel, it's all done on the underside.

A lot of major retailers like Wal-Mart, Radio Shack, and Rite Aid, have
increasingly used point-of-sale machines at their checkout stands. Many of
these have had flat screens, so to use a
debit card you have to use a stylus, which is inaccessible to a blind
person. Similarly, with touch-screen machines, blind customers have to tell
the clerk their PIN, a situation no one should have to tolerate. We've
negotiated with Trader Joe's, Seven Eleven, and others to integrate a
tactile keypad that visually impaired customers can use just like sighted
customers.

We've done all this without having to file any lawsuits, which is a credit
to the companies and to our clients for their patience. My main job has been
to facilitate the communication between them to work these things out
instead of facing years of fighting before anything got worked out
post-litigation.

LAS: So you haven't encountered a lot of resistance to entering
negotiations?

LMD: To their credit, most of the companies we've contacted have decided
that it's mutually productive to sit down with us rather than take the risk
and expense of litigation, since most of that winds up in settlement anyway.
It avoids the fees and the frequent bad feelings involved in hard-fought
litigation.

We end up meeting with the company counsel. Sometimes they bring in outside
counsel; we bring our client representatives and the companies bring in
their business and tech people, and there's a series of meetings focusing on
how to solve the problem. We were invited into a company's tech labs once to
test possible talking ATMs, since there was no off-the-shelf solution
available. Our clients actually scripted the words the machine spoke, which
was incredibly empowering to them and made the whole thing work much better
than if a sighted person in the lab had written the script.

A huge amount of trust gets developed through this process. We end up having
ongoing relationships with these companies, making sure the solutions are
properly implemented over the years, and they bring access issues to our
attention for help on how to work them out. It's quite extraordinary.

Attorney Linda M. Dardarian received a BA from California State University,
Chico, in 1983 and a JD from the Boalt Hall School of Law at the University
of California, Berkeley, in 1987. Her work on making technology accessible
to vision-impaired persons has earned her honors from advocacy groups such
as the American Foundation for the Blind and the American Council of the
Blind. She has been a partner at GDBBD since 1998.

SOURCE URL:
http://www.lawyersandsettlements.com/articles/10412/dardarian-structured-negotiation.html

Tek Talk Presents An Unbelievably Comprehensive And Accessible Device

FOR IMMEDIATE DISTRIBUTION

Tek Talk Presents An Unbelievably Comprehensive And Accessible Device
Monday, April 14, 2008

The Accessible News Wire April 10, 2008, Indianapolis, Indiana USA

If you think you’ve heard and seen everything, you may be surprised when you stop by the next Tek Talk training session sponsored by the Accessible World. Here is why.

Did you know there is now a portable device that recognizes flat and solid objects through the eyes of a digital camera! Did you know there is a hand-held device that is a real computer with Windows XP and 60GB Hard Disk, slightly bigger than a palm, able to recognize objects in less than ten seconds? Did you know a device exists that can read books, magazines and newspapers of any size and complexity up to two complete pages at a time, text on boxes, bottles, cans,  and medicines, as well as texts found on TVs and LCD displays? Whatever the camera frames, the device reads and can automatically adjust perspective, skew and shape of any object. It can correct the framing of the picture through voice messages such as “move the camera to the right”, “move the camera backwards” and (in the new version “turn the object 45 degrees to the right). It even has editing features, voice recognition (command and dictation) and voice recording, MP3 features, handwriting modules, bluetooth, wifi and much more. And because it has been developed specifically for the blind, visual impaired and dyslexics, it is completely accessible. Its name, you ask? SiRecognizer UMPC.
 
Don’t miss the demonstration of this unique product and Larry Gassman’s interview with Marco Gregnanin, C.E.O. ITEX, Rome, Italy
To ask questions following the formal presentation.

Contact:  Marco Gregnanin
Web:  http://www.itex.info,
Email:  m.gregnanin@itex.info,
Landline:  +39 / 06 / 50 53 318,
Skype:  m.gregnanin
MSN:  m.gregnanin@ecosrl.com


Date: Monday, April 14, 2008

Time:  5:00 p.m. Pacific, 6:00 p.m. Mountain, 7:00 p.m. Central, 8:00 p.m. Eastern and elsewhere in the world Tuesday 0:00 GMT.

Where: Tek Talk Conference Room at:

http://www.accessibleworld.org.

or use the Direct Link: 

http://conference321.com/masteradmin/room.asp?id=rsc9613dc89eb2

All Tech Talk training events are recorded so if you are unable to participate live at the above times then you may download the presentation or podcast from the Tech Talk archives on our website at
http://www.accessibleworld.org.

All online interactive programs require no password, are free of charge, and open to anyone worldwide having an Internet connection, a computer, speakers, and a sound card. Those with microphones can interact audibly with the presenters and others in the virtual audience.

If you are a first-time user of the Talking Communities online conferencing software, there is a small, safe software program that you need to download and then run.  A link to the software is available on every entry screen to the Accessible World online rooms.

Sign up information for all Accessible World News Wires and discussion lists are also available at our website: http://www.accessibleworld.org.


Media Contacts:

Robert Acosta, Chair, Planning Committee
818-998-0044
Email: boacosta@pacbell.net
http://www.helpinghands4theblind.com

Pat Price, Founder and Events Coordinator
The Accessible World Symposiums
Vision Worldwide, Inc.
317-254-1185
Skype: patprice1
Email: pat@patprice.org
http://www.accessibleworld.org

Media Contacts for Additional Information:
Robert Acosta, Chair, Planning Committee
Helping Hands for the Blind
818-998-0044
Email: boacosta@pacbell.net
http://www.helpinghands4theblind.com

Pat Price, Events Coordinator
The Accessible World Symposiums
317-254-1185
Skype: patprice1
Email: pat@patprice.org
http://www.accessibleworld.org

Educational Testing Service (ETS) Seeks Low vision Users To Test Accessible GRE Prototype, Will Pay Honorarium + Travel

We're working on finalizing the self-voicing GRE. We need some individuals
with low vision to try it out for usability. We have tried earlier
prototypes with individuals who rely exclusively on synthetic speech to
access the test. However, the test includes a visual display with
magnification and color options. We'd like to identify some individuals
with low vision who customarily use a combination of audio AND screen
magnification to access computer content. We're interested not only in the
visual display itself but in how well it works in combination with the
speech, since we anticipate some test takers who will use both.
Although participants will not receive scores, we'd prefer that they have at
least 2 years of college so that they'll be comfortable with the academic
content of a grad school admissions test.
It'd take about half a day, we anticipate. There is an honorarium. We'd
prefer to find at least one or 2 people able to travel to Princeton on a
weekday for this; of course we'd cover transportation costs. If that's not
possible, we will be able to send materials for a few participants to try on
their own computers. These participants will then debrief by phone, either
while they're trying the test or afterward. We'd like the tryouts to be in
late April if at all possible.
Anyone interested is invited to email me:
mailto:Rloew@ets.org Rloew@ets.org
.
Thanks!
Ruth C. Loew, Ph.D.
Assistant Director
Office of Disability Policy, ETS
phone: 609-683-2984
fax: 609-683-2220

Coming up on Main Menu for the week of April 9 – CSUN 2008 Discussion and Dolphin Product Updates

Hello Everyone,   
 
Coming up this week on a two hour Main Menu Live, we bring you discussion and product updates from the recently completed CSUN 2008 assistive technology conference.  In the first hour, Jamal Mazrui, Mika Pyyhkala and Pratik Patel join us to discuss their impressions and takeaways from CSUN 2008.  In the second hour, Dave Williams updates us all on the latest from Dolphin on Hal, Supernova and the rest of the company’s product line.
 
Here is how to participate in the show:   
 
The number to call into the show is 866-400-5333.   
You may email your questions to: mainmenu@acbradio.org
You may also interact with the show via MSN (Windows Live) Messenger. The MSN Messenger ID to add is: mainmenu@acbradio.org   
 
Would you like to interact with a group of Main Menu listeners about the topics heard on Main Menu and Main Menu Live? You can do this by joining the Main Menu Friends email list. The address to subscribe is: main-menu-subscribe@googlegroups.com
Come join an already lively group of users.   
 
Would you like to subscribe to podcast feeds for Main Menu and Main Menu Live? The RSS feeds to add to your podcatching application are:   
 
 
Main Menu can be heard on Tuesday evenings at 9:00 Eastern, 6:00 Pacific, and at 1 universal (GMT) on Wednesday mornings on the ACB Radio Main Stream channel.   
 
Follow this link to listen to the show:   
 
 
Jeff Bishop and Darrell Shandrow
The Main Menu Production Team

Dial-A-Ride: Melissa – The right way to do business!

April 3, 2008
 
Dear Christine,
 
This message has been copied to Gary Bretz (RPTA), Karen Shandrow and Karl Stephens (city of Tempe ADA coordinator) for their review.  It represents an example of a happy contrast to the incident that took place on Easter Sunday.
 
At 11:23 this morning, I contacted your call center to arrange and cancel several trips for Karen and myself.  Melissa took the call.  Her attitude was professional and respectful throughout the transaction.  She was accomodating and empathetic, exploring options and making some practical adjustments for a couple of pickup times that were particularly adverse.  Melissa was accountable and proficient, admitting a couple of times her trainee status and asking questions of others, resulting in a couple of actions that delivered us a better experience than we might have had otherwise.  We couldn’t get everything exactly the way we would have liked to have it, but, frankly, that’s not exactly the point.  The important factor is that Melissa performed her job to the best of her ability, asked questions of co-workers when she needed assistance and took actions in the customer’s best interests whenever doing so was practical.  Karen has just arrived at home, and she agrees regarding Melissa’s professionalism.
 
Whenever we do business with anyone, including East Valley Dial-A-Ride, we expect the people to act in accountable and professional ways at all times.  The job performance of people like Alecia and Melissa, among others, represent solid examples of the things that are right about Dial-A-Ride.  We’d just like to see your organization doing more of these good things, and less of the bad.  Providing needed support, ensuring all employees receive and understand solid customer service oriented training, reinforcing positive actions and stamping out negative behaviors would go a very long way toward reaching a goal of accountable, courteous, dignified and professional service toward the taxpaying citizens with disabilities of the cities in the East Valley Dial-A-Ride coverage area.  It isn’t necessarily a matter of just “getting our way” but rather one of empathizing with the needs of your customers and treating them with respect and professionalism during all transactions.  I will always accept nothing less than this kind of treatment from anyone on your staff.
 
Best regards,
Darrell Shandrow
Accessibility Evangelist
BlindAccessJournal.com