CallBurner Recordings Broken After Upgrade to Skype 3.8 Beta

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Users of Netralia’s CallBurner are urged to avoid upgrading Skype to the latest beta version 3.8. The audio in the CallBurner end of all recordings sounds like a cassette recorder playing at half speed. Netralia is continuing to work the problem, but no resolution is available at this time. It may be possible to restore proper recording functionality by rolling back to Skype 3.6.

Dial-A-Ride: Melissa – The right way to do business!

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April 3, 2008
 
Dear Christine,
 
This message has been copied to Gary Bretz (RPTA), Karen Shandrow and Karl Stephens (city of Tempe ADA coordinator) for their review.  It represents an example of a happy contrast to the incident that took place on Easter Sunday.
 
At 11:23 this morning, I contacted your call center to arrange and cancel several trips for Karen and myself.  Melissa took the call.  Her attitude was professional and respectful throughout the transaction.  She was accomodating and empathetic, exploring options and making some practical adjustments for a couple of pickup times that were particularly adverse.  Melissa was accountable and proficient, admitting a couple of times her trainee status and asking questions of others, resulting in a couple of actions that delivered us a better experience than we might have had otherwise.  We couldn’t get everything exactly the way we would have liked to have it, but, frankly, that’s not exactly the point.  The important factor is that Melissa performed her job to the best of her ability, asked questions of co-workers when she needed assistance and took actions in the customer’s best interests whenever doing so was practical.  Karen has just arrived at home, and she agrees regarding Melissa’s professionalism.
 
Whenever we do business with anyone, including East Valley Dial-A-Ride, we expect the people to act in accountable and professional ways at all times.  The job performance of people like Alecia and Melissa, among others, represent solid examples of the things that are right about Dial-A-Ride.  We’d just like to see your organization doing more of these good things, and less of the bad.  Providing needed support, ensuring all employees receive and understand solid customer service oriented training, reinforcing positive actions and stamping out negative behaviors would go a very long way toward reaching a goal of accountable, courteous, dignified and professional service toward the taxpaying citizens with disabilities of the cities in the East Valley Dial-A-Ride coverage area.  It isn’t necessarily a matter of just “getting our way” but rather one of empathizing with the needs of your customers and treating them with respect and professionalism during all transactions.  I will always accept nothing less than this kind of treatment from anyone on your staff.
 
Best regards,
Darrell Shandrow
Accessibility Evangelist
BlindAccessJournal.com

Coming up on Main Menu for the week of April 2 – GW Micro BrailleSense and Independent Shopping

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Hello Everyone,  
 
This week on a two hour prerecorded Main Menu, we bring you the first two items from the recently concluded CSUN 2008 conference provided by Marlaina.  First, GW Micro demonstrates the new features in the updated BrailleSense note taker.  Second, a research team from Arizona State University tells us all about an independent shopping project.
 
Here is how to participate in the show:  
 
The number to call into the show is 866-400-5333.  
 
You may email your questions to:
mainmenu@acbradio.org
You may also interact with the show via MSN (Windows Live) Messenger. The MSN Messenger ID to add is:
mainmenu@acbradio.org  
 
Would you like to interact with a group of Main Menu listeners about the topics heard on Main Menu and Main Menu Live? You can do this by joining the
Main Menu Friends email list. The address to subscribe is:
main-menu-subscribe@googlegroups.com
Come join an already lively group of users.  
 
Would you like to subscribe to podcast feeds for Main Menu and Main Menu
Live? The RSS feeds to add to your podcatching application are:  
 
 
Main Menu can be heard on Tuesday evenings at 9:00 Eastern, 6:00 Pacific, and at 1 universal (GMT) on Wednesday mornings on the ACB Radio Main Stream channel.  
 
Follow this link to listen to the show:  
 
 
Jeff Bishop and Darrell Shandrow
The Main Menu Production Team

Visual Verification: LiveJournal Makes the Switch to ReCAPTCHA

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As of today, LiveJournal has switched to ReCAPTCHA to protect their registration process. This visual verification system protects against spammers, allows access for the blind and visually impaired and helps with the optical character recognition of books. ReCAPTCHA provides a turnkey form of protection for web site operators who feel they can’t or don’t want to roll out their own accessible CAPTCHA solution, so we feel there is no excuse for any web site that continues not to offer at least an audio equivalent to meet our accessibility needs.

Visual Verification: LiveJournal Audio CAPTCHA Still Exists, Instructions Not Being Displayed

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We have received the following update from LiveJournal:

Some users are currently unable to see the instructions for the audio CAPTCHA option. This option still exists and can be used by typing the word “audio” in the CAPTCHA box (without quotation marks). We are currently investigating the issue that is preventing the instructions from displaying.

An answer to the original support request has also been provided, including a bit more detail:

Thank you for your report. Please be assured that it is in no way LiveJournal’s intention to keep blind people from using their journals or creating new journals. The audio CAPTCHA system is still there, but the text indicating it isn’t displayed in an accessible manner. You should still be able to access the audio captcha by typing the word “audio” (without the quotes) in the text box where you would otherwise type the CAPTCHA text.

LiveJournal developers have been alerted to the accessibility problem and will investigate it and correct it as soon as practical. For more information, you may want to watch the lj_releases community, as corrections of known problems are announced there when they become available.

I apologize for the inconvenience.

The continued operation of the audio CAPTCHA has been confirmed. We are glad to hear that this accomodation does, in fact, still exist and are anticipating the restoration of the instructions covering its use. We thank the LiveJournal folks for their prompt attention to this important matter.

Visual Verification: LiveJournal Removes Audio CAPTCHA, Puts Up "No Blind People Allowed" Sign.

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We have just learned from a number of blind and visually impaired LiveJournal users that their audio CAPTCHA has been removed. We are now asked to “prove you’re human” without an accessible alternative. As with other situations where there is a lack of reasonable accomodations for CAPTCHA, this represents nothing less than a “no blind people allowed” sign. We find it doubly disturbing in this case, given that an accomodation in place for several years has now been taken away from us.

A support request has just been filed with LiveJournal asking for an ETA on the re-implementation of the audio CAPTCHA. All blind and visually impaired people, and those sighted people who care about what happens to us, are urged to add their comments and requests to this ticket asking for the restoration of the audio CAPTCHA as soon as possible. We further implore LiveJournal to publicly explain their actions, apologize to the blind community for its oversight and provide details on how it will move forward to ensure the accessibility of the service in the future.

Coming up on Main Menu for the week of March 26 – Dueling Operating Systems

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Hello Everyone, 
 
This week on a two hour Main Menu, we bring you a prerecorded presentation from the 2008 CSUN conference entitled Dueling Operating Systems, where blind users are given tasks to accomplish on Linux, the Macintosh OS and Windows using a screen reader of their choice.  The outcomes of the tasks are judged.
 
Here is how to participate in the show: 
 
The number to call into the show is 866-400-5333. 
 
You may email your questions to: mainmenu@acbradio.org
You may also interact with the show via MSN (Windows Live) Messenger. The MSN Messenger ID to add is: mainmenu@acbradio.org 
 
Would you like to interact with a group of Main Menu listeners about the topics heard on Main Menu and Main Menu Live? You can do this by joining the
Main Menu Friends email list. The address to subscribe is:
main-menu-subscribe@googlegroups.com
Come join an already lively group of users. 
 
Would you like to subscribe to podcast feeds for Main Menu and Main Menu
Live? The RSS feeds to add to your podcatching application are: 
 
 
Main Menu can be heard on Tuesday evenings at 9:00 Eastern, 6:00 Pacific, and at 1 universal (GMT) on Wednesday mornings on the ACB Radio Main Stream channel. 
 
Follow this link to listen to the show: 
 
 
Jeff Bishop and Darrell Shandrow
The Main Menu Production Team

Dial-A-Ride: Donna – "My job is not worth satisfying you"…

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March 23, 2008
 
Dear Christine:
 
Copies of this electronic correspondence have been shared with Karen Shandrow (my wife and the passenger about which the call in question was made), Gary Bretz (RPTA), Karl Stephens (City of Tempe ADA Coordinator) and the readers of the Blind Access Journal.
 
I called your reservations center at approximately 10:30 this morning, March 23.  After a couple of disconnected attempts, Donna picked up the line.  Karen had just found out that they wanted people to leave a half hour earlier today for Easter.  The purpose of my call was to find out what options may be available to have her picked up at 5:00 instead of 5:30 given the situation at hand.
 
Donna placed me on hold, came back and indicated there were no options for making this change.  In accordance with past dealings with Donna (she’s relatively new and her attitude and competency are definitely on the low end of the scale), I asked to speak with the dispatcher.  Failing that, I asked to speak with Donna’s supervisor.  In both instances, Donna said she was unwilling to connect me with dispatch.  When asking for a person who was in direct supervision of her activities today, she cold transferred me to the customer advocate’s voice mail.  I called Donna back.  She indicated that there were only two reservationists and one dispatcher in the office today.  I asked Donna who was dispatching today and, after some hesitancy, she indicated it was Alecia.  Since there was obviously nobody in charge of her today, I asked once again to communicate with dispatch, since that’s apparently the closest resource on hand to a manager.  Donna refused once again by making the following statement:
“My job is not worth satisfying you”…
 
After this, I put the phone system to resourceful use by directly reaching Alecia.  Alecia indicated to me that, in fact, she had not told Donna there were no options at all.  Instead, she said she’d had trouble changing things with Pony Express in the past, that sometimes it resulted in no pickup at all and that she’d told Donna to schedule Karen for a 5:00 demand pickup on a regular Dial-A-Ride van.  Of course, this makes sense, and it makes sense that the new reservation would be a demand trip in accordance with RPTA policies, but, no, Donna couldn’t be bothered to execute this part of her job at all.
 
There are four points below, each of which I expect to receive a clear answer:
 
1. Why is there no direct supervision of staff on evenings and weekends?
2. What is going to be done about the statement: “My job is not worth satisfying you”?
3. What are the consequences for a reservationist’s lying about the available options from dispatch and failing to complete the job?
4. Why would it be acceptable to cold transfer a customer to someone else, claiming it is a manager when it is just the customer advocate who is obviously off duty?
 
I anticipate an appropriate written response to this letter on the part of someone in a management capacity at RPTA and/or Veolia Transportation no later than the end of business on Wednesday, March 26.  A telephone call is always welcome as well, so long as it is properly accompanied by the requested written response.  The activities of Veolia’s employees are clearly at issue this time.  A statement like “my job is not worth satisfying you” clearly speaks to an employee attitude that negatively impacts the quality of service Dial-A-Ride provides to its customers and, ultimately, to the taxpayers of the cities within its coverage area.
 
Best regards and happy Easter,
 
Darrell Shandrow – Accessibility Evangelist
BlindAccessJournal.com

7-Eleven, Inc.’s Upgrade of Point of Sale Equipment Praised by Blind Community

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Tactile Devices Will Protect Financial Privacy
Washington, D.C. (March 18, 2008) – Several organizations representing the blind community today commended 7Eleven, Inc. for installing tactile point of sale (POS) devices that will protect the privacy and security of 7-Eleven shoppers with visual impairments.  These new devices include tactile keys arranged like a standard telephone keypad, and enable 7-Eleven® store shoppers who have difficulty reading information on a touch-screen to privately and independently enter their PIN and other confidential information.
 
7-Eleven has installed the new devices at more than 2,000 stores in the U.S.  Over the next 18 months, all flat-screen devices in 7-Eleven’s 5,500 U.S. stores will be replaced with the tactile units.
 
Today’s announcement is the result of collaboration between 7-Eleven and blindness organizations including the American Council of the Blind (ACB), the American Foundation for the Blind (AFB), and the California Council of the Blind (CCB).
 
Speaking for the organizations, ACB President Mitch Pomerantz praised 7Eleven, saying, “Blind customers across the country will benefit from 7-Eleven’s decision to replace technology that cannot be used by customers who cannot see information on a flatscreen.”
 
Pomerantz added, “7-Eleven has set an example for other retailers by recognizing that persons with visual impairments should not have to disclose confidential information when purchasing products and services.”
 
7-Eleven is also ensuring that the ATMs and Vcom machines in its stores nationwide are accessible as well.  ATMs and Vcoms in 7-Eleven stores will contain a “talking ATM” function, allowing independent use by blind customers.
 
About 7-Eleven, Inc.
 
7-Eleven, Inc. is the premier name and largest chain in the convenience retailing industry. Based in Dallas, Texas, 7-Eleven operates, franchises or licenses some 7,500 7-Eleven® stores in North America.  Globally, 7-Eleven operates, franchises or licenses more than 33,700 stores in 17 countries.  During 2007, 7-Eleven stores worldwide generated total sales of more than $46.6 billion.  Find out more online at http://www.7-Eleven.com.
 
About the American Council of the Blind (ACB) and the California Council of the Blind (CCB)
 
The American Council of the Blind is a national consumer-based advocacy organization working on behalf of blind and visually impaired Americans throughout the country, with members organized through seventy state and special interest affiliates.   The California Council of the Blind is the California affiliate of the ACB, and is a statewide membership organization, with 40 local chapters and statewide special interest associations.  The ACB and CCB are dedicated to improving the quality of life, equality of opportunity and independence of all people who have visual impairments.  Their members and affiliated organizations have a long history of commitment to the advancement of policies and programs which will enhance independence for people who are blind and visually impaired.  More information about the ACB and CCB can be found by visiting http://www.acb.org and http://www.ccbnet.org.
 
About the American Foundation for the Blind
 
The American Foundation for the Blind (AFB) is a national nonprofit that expands possibilities for people with vision loss. AFB’s priorities include broadening access to technology; elevating the quality of information and tools for the professionals who serve people with vision loss; and promoting independent and healthy living for people with vision loss by providing them and their families with relevant and timely resources. AFB is also proud to house the Helen Keller Archives and honor the over forty years that Helen Keller worked tirelessly with AFB. For more information, visit us online at http://www.afb.org.
 
CONTACTS:
 
For 7-Eleven
 
Margaret Chabris
Tel. 972-828-7285; <mailto:mchabri@7-11.commchabri@7-11.com
 
For AFB and ACB:
 
Adrianna Montague-Gray
American Foundation for the Blind
Tel. (212) 502-7675; <mailto:amontaguegray@afb.netamontaguegray@afb.net
 
Melanie Brunson
American Council of the Blind
Tel. (202) 467.5081; <mailto:mbrunson@acb.orgmbrunson@acb.org
 

Lainey Feingold
Law Office of Lainey Feingold
www.LFLegal.com
(510) 548.5062
LF@LFLegal.com